Regional Driver Engagement & Retention Lead

Guideposts Trust Limited; Birmingham; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Exclusive Benefits Platform

Gym access

Social events

25 days annual leave

Job summary

Engineius, based in Birmingham, seeks a Driver Engagement Specialist to own a regional portfolio of active drivers from graduation through retention, using HubSpot and our internal platform. You will engage drivers by phone, video and in person, build rapport across diverse backgrounds, and work with Recruitment, Onboarding and Planning to spot churn early.

The role requires at least 3 years in driver/customer liaison or account management, with a supportive, growth‑oriented team in a

Qualifications

• Minimum 3 years’ experience in a driver, customer liaison or account management role.
• Excellent written and verbal communication, including in-person, phone and video.
• Able to build rapport with diverse drivers across backgrounds.

Responsibilities

• Manage regional portfolio of active drivers end to end in HubSpot and internal platform.
• Track capacity, identify weekly gaps, and coordinate with Recruitment/Onboarding and Planning to reduce churn.
• Segment portfolio with HubSpot data and report retention, jobs per driver, satisfaction and service quality.

Skills

Driver engagement

Account management

Communication

CRM systems

Data analysis

Job description

Engineius, based in Birmingham, seeks a Driver Engagement Specialist to own a regional portfolio of active drivers from graduation through retention, using HubSpot and our internal platform. You will engage drivers by phone, video and in person, build rapport across diverse backgrounds, and work with Recruitment, Onboarding and Planning to spot churn early.

The role requires at least 3 years in driver/customer liaison or account management, with a supportive, growth‑oriented team in a