Regional Director Professional Services

SERgroup Holding International GmbH; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Doxis by SERgroup Holding International GmbH in North EMEA is seeking a Regional Director, Professional Services to lead our regional delivery organisation. You will drive successful customer outcomes, develop high‑performing teams, and ensure profitable delivery of complex enterprise projects across the region.

Responsibilities include coaching Project Managers and Consultants, overseeing multi‑country implementations, managing governance, risk, budgets, and revenue, and partnering with Sales,

Qualifications

• Significant leadership experience in Professional Services, enterprise software, SaaS or technology consulting.
• Experience managing project managers, consultants and cross-functional delivery teams.
• Proven track record delivering complex enterprise implementations.
• Strong commercial experience, including ownership of revenue, margins, budgets, and forecasting.
• Experience handling senior customer stakeholders and executive escalations.
• Ability to lead multiple concurrent engagements across regions.
• Knowledge of governance, risk management, scope control, and change management.

Responsibilities

• Lead the Professional Services organisation across North EMEA, balancing customer success, operational excellence, and commercial performance.
• Coach, mentor, and develop Project Managers, Consultants, and multidisciplinary delivery teams.
• Oversee a portfolio of complex enterprise implementations across multiple customers, countries, and business units.
• Drive delivery performance while ensuring profitability and customer satisfaction.
• Manage governance, delivery risks, scope, change management, and executive escalations.
• Own project revenue, margins, forecasting, budgets, and overall commercial performance.
• Collaborate with Sales, Customer Success, Product, Engineering, and Support to secure successful outcomes.
• Recruit and develop high-performing teams; create transparency through reporting and risk management.
• Support growth and maturity of the Professional Services organisation across the region.

Skills

Leadership experience

Delivery management

Program governance

Revenue & forecasting

Stakeholder management

Cross-functional collaboration

Enterprise software

Team coaching

Job description

About Doxis

Doxis helps organisations manage, automate, and secure business-critical information and processes. Through our Enterprise Content Management (ECM) and Intelligent Information Management solutions, we enable customers to improve operational efficiency, strengthen governance, and deliver better digital experiences.

As we continue to grow across North EMEA, we're looking for a Regional Director, Professional Services to lead our regional delivery organisation. In this role, you'll be responsible for driving successful customer outcomes, developing high-performing teams, and ensuring the profitable delivery of complex enterprise projects across the region.

What You’ll Do

As Regional Director, you'll lead the Professional Services organisation across North EMEA, balancing customer success, operational excellence, and commercial performance.

Your responsibilities will include:

• Leading, coaching, and developing Project Managers, Consultants, and multidisciplinary delivery teams.
• Overseeing a portfolio of complex enterprise implementation projects across multiple customers, countries, and business units.
• Driving project delivery performance while ensuring customer satisfaction, profitability, and operational excellence.
• Managing project governance, delivery risks, scope, change management, and executive-level customer escalations.
• Taking ownership of project revenue, margins, forecasting, budgets, and overall commercial performance.
• Working closely with Sales, Customer Success, Product, Engineering, and Support to ensure successful customer outcomes.
• Managing customer contracts, Statements of Work, delivery commitments, and commercial assumptions.
• Recruiting, mentoring, and developing high-performing Professional Services teams.
• Creating transparency through accurate reporting, forecasting, and proactive risk management.
• Supporting the continued growth and maturity of the Professional Services organization across the region.

What We’re Looking For

• Significant leadership experience within Professional Services, enterprise software, SaaS, technology consulting, or systems implementation.
• Experience managing Project Managers, Consultants, and cross-functional delivery teams.
• Proven success delivering complex enterprise customer implementations.
• Strong commercial experience, including ownership of project revenue, margins, budgets, and forecasting.
• Experience managing senior customer stakeholders and executive-level escalations.
• Experience leading multiple concurrent customer engagements across regions or business units.
• Strong understanding of project governance, risk management, scope control, and change management.
• Experience managing customer contracts, Statements of Work, and delivery obligations.
• A track record of improving delivery performance, customer satisfaction, and project profitability.
• Experience recruiting, coaching, and developing high-performing teams.

Nice to Have

• Experience with Enterprise Content Management (ECM), document management, workflow automation, business process automation, or information management.
• Experience delivering cloud, SaaS, or hybrid enterprise solutions.
• Experience working across North EMEA and leading culturally diverse teams.
• Knowledge of revenue recognition within a Professional Services environment.
• Experience managing implementation partners, subcontractors, or offshore delivery teams.
• PMP, PRINCE2, MSP, Agile, ITIL, or similar project or programme management certifications.
• A relevant degree or equivalent professional experience.

Travel

Regular travel across the North EMEA region will be required to support customer engagements, project governance, team leadership, and internal business activities.