North EMEA Regional Director, Professional Services

Doxis; United Kingdom; On-site; GBP 120,000 - 180,000; Full time

Job summary

Doxis is seeking a Regional Director, Professional Services to lead the North EMEA delivery organisation. You will drive outcomes for customers, build high‑performing teams, and ensure profitable delivery of complex enterprise projects across the region.

You will manage governance, revenue, budgets, and forecast accuracy while collaborating with Sales, Product, Engineering, and Support to achieve strategic objectives. Willingness to travel across North EMEA is expected.

Qualifications

• Significant leadership experience within Professional Services or enterprise software delivery.
• Experience managing Project Managers, Consultants, and cross‑functional delivery teams.
• Proven success delivering complex enterprise customer implementations.
• Strong commercial experience including ownership of project revenue, margins, budgets, and forecasting.
• Experience managing senior customer stakeholders and executive‑level escalations.
• Experience leading multiple concurrent customer engagements across regions.
• Strong understanding of governance, risk management, scope control, and change management.
• Experience managing contracts and delivery obligations.
• A track record of improving delivery performance, customer satisfaction, and profitability.
• Experience recruiting, coaching, and developing high‑performing teams.

Responsibilities

• Lead the Professional Services organisation across North EMEA, balancing customer success, operational excellence, and commercial performance.
• Oversee a portfolio of complex enterprise implementation projects across multiple customers, countries, and business units.
• Drive delivery performance while ensuring customer satisfaction, profitability, and governance.
• Manage project governance, risks, scope, change management, and executive escalations.
• Own project revenue, margins, forecasting, budgets, and overall commercial performance.
• Collaborate with Sales, Customer Success, Product, Engineering, and Support to ensure outcomes.
• Manage customer contracts, Statements of Work, delivery commitments and commercial assumptions.
• Recruit, mentor, and develop high‑performing Professional Services teams.
• Create transparency through reporting, forecasting, and proactive risk management.
• Support growth and maturity of the Professional Services organisation across the region.

Skills

Leadership

People management

Stakeholder management

Commercial acumen

Forecasting

Contract management

Governance

Delivery excellence

Team coaching

Cross-functional collaboration

Education

University degree in Business/Engineering

Tools

MS Project

Job description

Doxis is seeking a Regional Director, Professional Services to lead the North EMEA delivery organisation. You will drive outcomes for customers, build high‑performing teams, and ensure profitable delivery of complex enterprise projects across the region.

You will manage governance, revenue, budgets, and forecast accuracy while collaborating with Sales, Product, Engineering, and Support to achieve strategic objectives. Willingness to travel across North EMEA is expected.