Regional Customer Success Manager - Leadership & Outcomes

SailPoint; Greater London; Híbrido; GBP 63 000 - 116 000; Tempo integral

Resumo da oferta

SailPoint is seeking a Manager, Customer Success to lead a regional team of Customer Success Managers. You will be accountable for customer retention, satisfaction, and operational excellence, partnering with cross‑functional teams to deliver outcomes and drive health metrics.

The role emphasizes strategic, proactive problem-solving, executive communication, and scalable leadership across the EMEA region, with a flexible hybrid model and London-based work options.

Qualificações

• 5–10 years of customer-facing experience in SaaS or enterprise software.
• Demonstrated leadership, mentoring, and coaching of client-facing teams.
• Exceptional written and verbal communication with executive presence.
• Proven ability to translate customer objectives into business outcomes.

Responsabilidades

• Drive regional GRR and NRR by delivering and validating customer outcomes.
• Coach and upskill regional CSMs to achieve 100% target attainment across KPIs.
• Serve as regional escalation point, partnering with CSMs to resolve critical issues.
• Own regional reporting, forecast accuracy, and health metrics for leadership visibility.
• Cultivate executive relationships within key accounts to ensure renewal predictability.
• Translate customer objectives into actionable insights for internal stakeholders.

Conhecimentos

Leadership

Customer Success

SaaS

Executive presence

Strategic thinking

Mentoring

Formação académica

Bachelor’s degree or global equivalent

Descrição da oferta de emprego

SailPoint is seeking a Manager, Customer Success to lead a regional team of Customer Success Managers. You will be accountable for customer retention, satisfaction, and operational excellence, partnering with cross‑functional teams to deliver outcomes and drive health metrics.

The role emphasizes strategic, proactive problem-solving, executive communication, and scalable leadership across the EMEA region, with a flexible hybrid model and London-based work options.