Regional Customer Service Manager (Travel)

DallasWylde; Oxford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

DallasWylde Recruitment are working with a trusted housebuilder seeking an experienced Customer Service Manager to oversee customer service across a large regional patch. You will manage a remote team of five mobile repair operatives, with one office day per week and extensive regional travel.

Reporting to the Customer Service Director, you will own the customer journey post-handover and manage a remote team, ensuring professional and responsive service.

Qualifications

• Experience in customer service management, ideally within housebuilding, construction or residential property.
• Proven ability to handle complex customer complaints.
• Experience coordinating a remote/mobile team is advantageous.
• Excellent communication, negotiation and problem-solving skills.
• Strong organisational skills and multitasking capability.

Responsibilities

• Manage the end-to-end customer service experience following handover.
• Act as the main point of contact for customers, providing clear and timely communication.
• Manage and resolve complex customer complaints through to resolution.
• Travel across the region to meet customers and oversee customer service activity.
• Coordinate repairs and remedial works with operatives, contractors and site teams.
• Maintain accurate customer records and monitor outstanding cases.

Skills

Customer service management

Remote team leadership

Communication skills

Problem solving

Organisational skills

Driving licence (UK)

Travel readiness

Tools

Microsoft Office

CRM systems

Job description

DallasWylde Recruitment are working with a trusted housebuilder seeking an experienced Customer Service Manager to oversee customer service across a large regional patch. You will manage a remote team of five mobile repair operatives, with one office day per week and extensive regional travel.

Reporting to the Customer Service Director, you will own the customer journey post-handover and manage a remote team, ensuring professional and responsive service.