Homeowner Relations & Revenue Manager (North Wales)

Travel Chapter; Conwy; Remote; GBP 32,000 - 42,000; Full time

Job summary

Travel Chapter is seeking a proactive Homeowner Account Manager for North Wales. You will work from home with local travel, managing around 180 properties and driving revenue, occupancy, and guest satisfaction across the region.

You’ll build strong relationships with owners, deliver regular performance updates, and implement property quality improvements while collaborating with New Business to onboard new owners. A data-driven, proactive approach is essential.

Qualifications

• Account management experience.
• Strong data interpretation skills.
• Results driven with targets.
• Excellent communication and influencing skills.
• Customer-focused with varied customers.
• Proficient in Excel and Outlook.
• Property knowledge with regional awareness.
• Proactive problem solving and time management.

Responsibilities

• Grow bookings and revenue by optimizing property descriptions, pricing and occupancy.
• Build strong homeowner relationships as the main point of contact in the region.
• Improve property quality through decor updates and policy changes.
• Collaborate with New Business to onboard new owners smoothly.
• Keep up to date with relevant industry legislation and health & safety.

Skills

Account management

Data interpretation

Target achievement

Communication

Independent working

Time management

Driving licence

Weekend availability

Tools

Excel

Outlook

Job description

Travel Chapter is seeking a proactive Homeowner Account Manager for North Wales. You will work from home with local travel, managing around 180 properties and driving revenue, occupancy, and guest satisfaction across the region.

You’ll build strong relationships with owners, deliver regular performance updates, and implement property quality improvements while collaborating with New Business to onboard new owners. A data-driven, proactive approach is essential.