Customer Experience Leader — Multi‑Site Impact

Focus 5 Recruitment; Leeds; On-site; GBP 55,000 - 70,000; Full time

Job summary

Focus 5 Recruitment is seeking a passionate customer experience leader to own service delivery across multiple sites from Leeds head office, with regular travel to sites in the North and occasional travel to London. You will set high standards, coach customer-facing teams, and use feedback to drive improvements that boost satisfaction, reviews and referrals across the group.

The role offers scope to shape the customer journey as the business grows, maintaining exceptional standards and ensuring

Qualifications

• Proven track record leading customer experience or service leadership.
• Experience across multiple sites and travel.
• Strong coaching and team development abilities.

Responsibilities

• Set and maintain high standards of customer service across all locations.
• Understand customer feedback and drive improvements.
• Improve customer satisfaction, reviews and referrals.
• Coach, develop and motivate customer-facing teams.
• Improve end-to-end customer journey across locations, including initial contact.
• Share best practices across locations as the business grows.

Skills

Customer experience leadership

Multi-site management

Coaching & development

Customer feedback analysis

Job description

Focus 5 Recruitment is seeking a passionate customer experience leader to own service delivery across multiple sites from Leeds head office, with regular travel to sites in the North and occasional travel to London. You will set high standards, coach customer-facing teams, and use feedback to drive improvements that boost satisfaction, reviews and referrals across the group.

The role offers scope to shape the customer journey as the business grows, maintaining exceptional standards and ensuring