Regional Customer Service Manager – New Homes

DallasWylde Recruitment LTD; Birmingham; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

DallasWylde Recruitment is recruiting a Customer Service Manager to oversee customer service across a large regional patch from Gloucestershire to Hertfordshire, Birmingham to Wiltshire. The role is office-based one day per week with travel across the region for customer meetings and site visits.

You will report to the Customer Service Director and lead a remote team of five mobile repair operatives, delivering a professional and responsive service to customers during the warranty stage and

Qualifications

• Experience in customer service management, ideally within housebuilding, construction or residential property.
• Experience managing or coordinating a remote/mobile team is advantageous.
• Strong communication, negotiation and problem-solving skills.
• Excellent organisation and ability to manage multiple priorities.

Responsibilities

• Manage the end-to-end customer service experience following handover.
• Act as the main point of contact for customers, providing clear and timely communication.
• Manage and resolve complex customer complaints through to resolution.
• Manage your own diary, prioritising customer visits, site visits and outstanding cases.
• Travel across the region to meet customers and oversee customer service activity.
• Manage and support a remote team of five mobile repair operatives.
• Coordinate repairs and remedial works with operatives, contractors, site teams and internal stakeholders.
• Investigate defects and ensure works are completed within agreed timescales.
• Identify recurring issues and work with construction and operational teams to establish root causes.
• Maintain accurate customer records and monitor outstanding cases through to completion.
• Support improvements to customer service processes and the overall customer experience.

Skills

Customer service management

Remote/mobile team management

Communication

Organization

Full UK driving licence

Tools

Microsoft Office

CRM systems

Job description

DallasWylde Recruitment is recruiting a Customer Service Manager to oversee customer service across a large regional patch from Gloucestershire to Hertfordshire, Birmingham to Wiltshire. The role is office-based one day per week with travel across the region for customer meetings and site visits.

You will report to the Customer Service Director and lead a remote team of five mobile repair operatives, delivering a professional and responsive service to customers during the warranty stage and