Regional Customer Relations & Occupancy Manager

Gold Care Homes; Worcester; On-site; GBP 34,200 - 41,800; Full time

Benefits offered by this job

Salary starting from £38,000 subject –

Commission

Car allowance OTE 60k+

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Job summary

Gold Care Homes is seeking a Customer Relations Manager to drive sales and occupancy across its Wiltshire and Oxfordshire homes. You will be the first point of contact for enquirers, guiding families and prospective residents with empathy and professionalism.

The role combines sales excellence with advisory support, maintaining strong community ties and collaborating with Home Managers to achieve successful outcomes. A full UK driving licence is required.

Qualifications

• Proven experience in targeted sales roles.
• Excellent networking and business development skills.
• Ability to create and nurture relationships with key stakeholders.
• Experience using a CRM such as SalesForce.

Responsibilities

• Managing all enquiries professionally and in a timely manner.
• Meeting occupancy and revenue targets.
• Advancing enquiries through the sales process and conducting show rounds.
• Exceeding customer expectations and delivering a first‑class experience.
• Business development and networking.
• Supporting planned marketing activity at the care homes.
• Building awareness of the care home and establishing links and partnerships in the local community.

Skills

Sales

Networking

Relationship-building

CRM experience

Communication

Presentation skills

Target driven

Empathy

Tools

SalesForce

Job description

Gold Care Homes is seeking a Customer Relations Manager to drive sales and occupancy across its Wiltshire and Oxfordshire homes. You will be the first point of contact for enquirers, guiding families and prospective residents with empathy and professionalism.

The role combines sales excellence with advisory support, maintaining strong community ties and collaborating with Home Managers to achieve successful outcomes. A full UK driving licence is required.