Regional Care Operations Lead for Multi-Site Homes

Premier Healthcare; Norwich; On-site; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Senior leadership team

Training & development

Growth opportunities

Autonomy

Job summary

Premier Healthcare is seeking an experienced Operations Manager to lead a portfolio of care homes within Norwich and surrounding areas, ensuring high standards of care and regulatory compliance. The role focuses on driving performance, supporting Home Managers, and delivering excellent outcomes for residents and staff.

You will oversee multiple homes, monitor budgets and staffing, and lead service improvements while fostering a culture of resident wellbeing and staff development across the

Qualifications

• Previous experience in an Operations Manager or multi-site management role within elderly care.
• Strong understanding of CQC regulations and compliance requirements.
• Experience managing budgets and improving operational performance.
• Excellent leadership, communication, and organisational skills.
• Ability to support, motivate, and develop management teams.
• Full UK driving licence required.

Responsibilities

• Oversee the day-to-day operational performance of multiple care homes.
• Support and mentor Home Managers to achieve strong compliance and quality outcomes.
• Ensure services operate in line with CQC regulations and industry standards.
• Monitor budgets, occupancy, staffing levels, and overall financial performance.
• Implement improvement plans and support homes through inspections and audits.
• Promote a positive culture focused on resident wellbeing, person-centred care, and staff development.
• Build strong relationships with residents, families, commissioners, and external professionals.
• Analyse KPI data and provide regular operational reports to senior leadership.
• Support recruitment, retention, and succession planning across services.

Skills

Leadership

Communication

Organisational skills

Multi-site management

Driving licence

Job description

Premier Healthcare is seeking an experienced Operations Manager to lead a portfolio of care homes within Norwich and surrounding areas, ensuring high standards of care and regulatory compliance. The role focuses on driving performance, supporting Home Managers, and delivering excellent outcomes for residents and staff.

You will oversee multiple homes, monitor budgets and staffing, and lead service improvements while fostering a culture of resident wellbeing and staff development across the