Regional Branch Support Leader – Automotive

AKA Recruitment; Sheffield; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Company pension

Performance bonus

Professional development

Job summary

Aka Recruitment is recruiting for a Branch Support Manager in the Yorkshire and East Midlands region to strengthen the automotive aftermarket network. You will support multiple branches, drive operating standards and lead customer service excellence, with travel between locations and a typical Monday–Friday pattern plus 1 in 2 Saturdays.

The role demands leadership experience in branch operations, strong knowledge of automotive parts and a proactive approach to improving profitability and

Qualifications

• Extensive leadership and people management experience in an automotive or distribution environment.
• Proven ability to manage branch operations and sales performance.
• Strong customer service focus and relationship management skills.
• Solid understanding of automotive parts and trade sales dynamics.
• Willingness to travel between branches and drive/affiliate with UK Driving Licence.

Responsibilities

• Provide Sales support across multiple branch locations, ensuring standards are maintained.
• Assist Branch Managers with day-to-day operations and cover branches when needed.
• Coach and develop branch teams to improve service, sales and efficiency.
• Monitor branch KPIs and implement improvement actions where required.
• Support recruitment, onboarding and training across the network.
• Collaborate with senior management on initiatives and policies.
• Ensure stock management and minimize losses across branches.
• Build relationships with trade customers, suppliers and internal teams.
• Analyze KPIs including sales, profitability and customer satisfaction.
• Resolve customer escalations in a timely, professional manner.
• Ensure Health & Safety and compliance across branches.
• Travel between branches to provide hands-on support during busy periods.

Skills

Leadership

People management

Branch operations

Customer service

Travel readiness

Tools

Branch management systems

Microsoft Office

Job description

Aka Recruitment is recruiting for a Branch Support Manager in the Yorkshire and East Midlands region to strengthen the automotive aftermarket network. You will support multiple branches, drive operating standards and lead customer service excellence, with travel between locations and a typical Monday–Friday pattern plus 1 in 2 Saturdays.

The role demands leadership experience in branch operations, strong knowledge of automotive parts and a proactive approach to improving profitability and