Regional Branch Manager - South West

Bucher Municipal; Bristol; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Pension Scheme

Life Assurance Policy

Yearly Company Profit based Benefit

Job summary

Bucher Municipal in Bristol is seeking a Regional Branch Manager to ensure the efficient operation of the Service Depot while delivering exceptional customer service. The ideal candidate will have a strong background in customer service management, excellent prioritization skills, and a solid understanding of service centre operations.

The position offers a competitive pension scheme, life assurance policy, and profit-based benefits as part of the attractive employee package.

Qualifications

• Previous management experience in a customer service role.
• Proven ability to prioritize workloads and multitask.
• Understanding of service centre commercial aspects.

Responsibilities

• Deliver high levels of customer service in the region.
• Resolve service-related issues efficiently.
• Maximize resources available to the Service Centre.

Skills

Customer service experience

Management skills

Prioritization

IT literacy

Tools

Microsoft 365

Job description

About Us

Here at Bucher Municipal we manufacture high quality municipal and contractor cleaning vehicles. Our state of the art engineering design facilities and manufacturing techniques ensure that our product range continues to be an industry quality leader. If you decide to join us, you will be a valued part of the ever growing Bucher Municipal family.

What the job involves

• You will be responsible of delivering the highest possible levels of customer service to their defined region and ensure the Service Depot operates in an efficient and effective way.
• The successful applicant would attend to customer requirements for all service-related issues on a day-to-day basis, resolving them in a timely and professional manner.
• You will be expected to maximise the use of the resources available to the Service Centre, dividing their time equally between the Service Technicians and office staff to ensure that Bucher Municipal practices and requirements are fully upheld.
• The Regional Branch Manager is to ensure that all the employees work in accordance with the Company handbook.

Work Experience

• Previous background in a fast moving, customer service role at Management level, either within motor industry or other customer service environment.
• A successful track record in the ability to prioritise work loads, multi task, work without supervision and a confident decision maker.
• An understanding of commercial aspects of running a service centre, including budget control, revenue generating and maximising efficiency.
• IT literate with a good understanding of computers and systems.

Desirable Attributes

• The ability to understand technical aspects of a vehicle.
• Previous working with Microsoft 365.
• The ability to motivate staff and communicate at all levels.
• Benefits of working for us:
• Competitive Pension Scheme.
• Life Assurance Policy.
• Yearly Company Profit based Benefit.

For further details or an application form please contact Sam Taylor, Dahlene Strowger or Sandra Mackrell in the HR Department, Ext 4514 or 4503 or 4510. We are looking forward to hearing from you.

Contact Information

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• Email