Regional Aftersales Manager

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Regional Aftersales Manager to enhance customer experiences and manage retailer relationships. This role involves direct engagement with customers, ensuring swift resolutions to complaints, and supporting technical teams. The ideal candidate will be a calm and efficient operator, skilled in data analysis and adept at navigating a dynamic business environment. Join a forward-thinking company and play a pivotal role in improving commercial propositions and processes, while attending brand events and championing special projects.

Qualifications

• Proven ability to build and maintain relationships with stakeholders.
• Experience in managing customer complaints and performance metrics.

Responsibilities

• Develop relationships with retailers and manage performance metrics.
• Support customer experience and technical support initiatives.

Skills

Customer Relationship Management

Data Analysis

Technical Support

Communication Skills

Tools

Microsoft Office

Job description

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Regional Aftersales Manager, London (Chiswick)

Client: OMODA UK

Location: London (Chiswick), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

About Us:

OMODA & JAECOO

OMODA & JAECOO are new brands built by Chery Group, a leading Chinese automobile company. OMODA & JAECOO operate individually from other brands of Chery Group, focusing on the R&D, production, and sales of passenger cars.

Chery Motors

Since its founding, Chery has adhered to a technology-driven strategy, creating a vehicle brand with international competitiveness. Chery has become the first passenger vehicle enterprise in China to master core technologies and has established a global sales and service network covering over 80 countries.

Main Responsibilities:

1. Investor Relationships

• Develop robust relationships with your Region’s Retailers, managing elements covering reward, challenge, and penalty.
• Interact across the board within our Retailers, adapting your dialogue accordingly.

2. Customer Experience

• Become directly involved in Customer cases and take ownership of the Customer journey, ensuring swift resolutions.

3. Technical Support & Warranty Claims: Case Support

• Support Technical and Warranty Teams with managing Dealer objections and timeframes.
• Conduct frequent dealer visits to measure the Network’s ability to deliver optimum Customer Experience.

4. Performance Management

• Manage metrics within the Dealer Balance Scorecard (DBS) and ensure positive performance trends.

5. Brand Ambassador

• Attend and support Brand events, which may occur outside your Region and business hours.

KPI’s:

1. Customer Complaint Resolution

• Manage Customer cases to ensure timely resolutions and adherence to operating standards.

2. Dealer Balance Scorecard (DBS) Improvements

• Focus on maintaining positive trends and addressing negative KPI performance.

3. Special Project Champion

• Take ownership of Special Projects to improve commercial propositions and processes.

Requirements:

• Robust, calm, and efficient operator capable of handling a broad range of topics.
• Natural relationship builder, with existing and new networks relied upon frequently.
• Able to manage a busy diary that may change at a moment’s notice.
• Adaptable and willing to take new instructions in a dynamic business environment.
• Proficiency in Microsoft Office, including reporting and data analysis platforms.