Regency Club Waiter/ess — Premier Guest Experience

Hyatt Hotels Corporation; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

12 free nights

Discounted stays

Free meals on duty

Uniform provided

Headspace access

50% dining discount

Career development

Job summary

Hyatt Regency London – The Churchill is seeking a Waiter/ess for the Regency Club to deliver personalised service in a premium lounge environment within Marylebone, London. You will set up beverage stations, maintain lounge cleanliness, and tailor service to regular guests, ensuring a warm and professional guest experience.

Candidates with experience in premium hospitality and strong communication skills are preferred; the role includes dining and service excellence in a prestigious hotel

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.

Responsibilities

• Provide an exceptional and personalised service experience to all guests in the Regency Club ensuring every interaction is warm, welcoming, and professional.
• Set up and maintain beverage stations, including coffee, tea, and other refreshments typically offered in the lounge.
• Maintain cleanliness and organisation of the area, ensuring a seamless and elegant environment for guests.
• Recognize regular guests and customize service according to their preferences, enhancing their lounge experience.
• Report shortages or replenish stock for food, beverages, and supplies in the lounge.
• Anticipate guest needs and always aim to exceed expectations.

Skills

Communication

Interpersonal skills

Guest service

Job description

Hyatt Regency London – The Churchill is seeking a Waiter/ess for the Regency Club to deliver personalised service in a premium lounge environment within Marylebone, London. You will set up beverage stations, maintain lounge cleanliness, and tailor service to regular guests, ensuring a warm and professional guest experience.

Candidates with experience in premium hospitality and strong communication skills are preferred; the role includes dining and service excellence in a prestigious hotel