Refuge Worker - Richmond

Hestia; London Borough of Richmond upon Thames; On-site; GBP 17,000 - 22,000; Part time

Job summary

Hestia in Richmond, London, is seeking a part-time Refuge Worker to support women in a residential setting. You will deliver sessions, co-produce Support and Safety Plans, and provide daily contact to assess needs and safety, with liaison to safeguarding authorities.

The role focuses on empowerment, safeguarding, and independent living, including travel throughout the borough and occasional workshops. Note: open to female applicants only under the Equality Act.

Qualifications

• Experience supporting individuals with complex needs (mental health, substance misuse).
• Ability to record casework accurately and liaise with external professionals.
• Knowledge of safeguarding, welfare benefits, and housing legislation.
• Ability to work independently in the community and travel within the borough.

Responsibilities

• Deliver key sessions, community meetings and daily contact to assess needs.
• Co-produce Support and Safety Plans with residents, focusing on strengths and goals.
• Provide advice on safety, domestic abuse, housing and independent living.
• Liaise with statutory bodies on safeguarding matters and move-on housing.
• Promote empowerment through workshops and social activities.

Skills

Safeguarding

Community engagement

Job description

This role involves providing intensive, person-centred support to women in a residential setting. The role includes delivering key sessions, community meetings, and daily contact to assess and monitor individual needs. You will co-produce Support and Safety Plans with residents, focusing on their strengths and goals, and offer advice on safety, domestic abuse, housing, and independent living. Responsibilities also include liaising with statutory bodies on safeguarding matters, supporting move-on accommodation, and promoting empowerment through workshops and social activities. The role follows "The Hestia Approach," prioritising co-production, recovery, and partnership with service users., We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values.
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don\'t be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

You\'ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don\'t have to tick all the boxes right away; the important thing is that you\'re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

• Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse.
• This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals.
• Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential.
• The role also requires the ability to work independently in the community and travel throughout the borough.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence.

Right now, we are looking for a part time Refuge Worker to play a pivotal role in our Domestic Abuse in Richmond.