Support Worker - Mental Health

Hestia Charity; London Borough of Hammersmith and Fulham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Hestia Charity is seeking a dedicated Support Worker for its Complex Needs Service in Hammersmith and Fulham. You will work with service users to improve wellbeing, independence, and housing stability, coordinating with a multidisciplinary team to deliver person-centered support.

You will document progress, participate in safeguarding, and adapt to flexible team needs to meet contractual obligations. Lived experience is welcomed.

Qualifications

• Basic knowledge of Health and Safety in accommodation-based settings.
• Ability to monitor safety and security of supported housing and report maintenance.
• Experience of working with people with mental health needs.
• Basic knowledge of housing management including maintenance & repairs.

Responsibilities

• Support clients to manage wellbeing and develop independence.
• Assist in achieving personal goals through co-produced plans and community engagement.
• Liaise with professionals and maintain accurate records.
• Promote safety and manage resources to meet service objectives.

Skills

Health and safety

Safety monitoring

Mental health experience

Housing management basics

Literacy & numeracy

IT skills

Safeguarding knowledge

Job description

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Hammersmith and Fulham Clusters.

Sounds great, what will I be doing?

This role supports clients to manage their wellbeing, develop independence, and achieve personal goals through co-produced plans and community engagement. It involves liaising with professionals, maintaining accurate records, managing housing-related tasks, and ensuring service users understand and participate in their support.

The role also includes promoting safety, managing resources, supporting tenancy sustainment, and working flexibly with the team to meet service objectives and contractual obligations.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

• Good understanding of Health and Safety within an accommodation-based setting
• Ability to monitor and maintain the safety and security of supported housing service and report maintenance requirements appropriate
• Experience of working with people with mental health needs
• Basic knowledge of housing management including maintenance & repairs
• Good literacy and numeracy skills and able to produce clear letters
• Strong IT skills
• Knowledge and understanding of safeguarding issues and the ability to address them appropriately

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.