Refuge Support Worker with LGBTQ+ Specialism

Stonewater; Brighton; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Stonewater is seeking a Specialist Case Worker to provide informed, person-centred support to members of the LGBTQ+ community accessing Brighton Refuge. You will manage a caseload, using a strengths-based approach to help residents articulate aspirations and achieve potential.

As Brighton Refuge ambassador, you will handle referrals, safety planning, and collaborate with local LGBTQ+ charities and statutory services to ensure safe, interlinked support.

Qualifications

• Proven experience of working with the LGBTQ+ community.
• Experience in caseload management with outcomes focus.
• Robust safety planning experience.
• Ability to partner with specialist agencies and charities.
• Exceptional communication skills.
• Knowledge of housing and benefits (desirable).

Responsabilités

• Manage a caseload and support residents through their journey in the refuge.
• Administer referrals into the service with safety planning tailored to individuals.
• Collaborate with specialist agencies, mental health teams and LGBTQ+ charities.
• Advocate for residents and support planned, positive moves on from the service.

Connaissances

LGBTQ+ experience

Caseload management

Safety planning

Partnership working

Communication skills

Housing/benefits knowledge

Description du poste

Here at Stonewater, we believe there should be someone there for everyone.

We’re looking for a Specialist Case Worker to deliver an informed and person-centred, strengths-based support to members of the LGBTQ+ community who are accessing Stonewater’s Brighton Refuge.

You’ll manage a caseload of customers through their journey, ensuring a strengths-based approach that enables them to articulate their aspirations and realise their potential. As an ambassador for Brighton Refuge, you’ll assist in administering referrals into the service, with a focus on Safety Planning that is informed by the individual’s identify and any possible associated risks, and work with specialist support agencies and statutory organisations, particularly with local and national LGBTQ+ charities and support organisations.

You’ll be an advocate for the customers we support and support customers to move on from the service in a planned and positive way!

The ideal candidate will have:

• Proven experience of working with the LGBTQ+ community.
• An understanding the practical, emotional, economic and social differences of those who are members of the LGBTQ+ community, particularly having experienced Domestic Abuse, Hate Crime, and/or Discrimination.
• Proven experience of caseload management, with a clear focus on outcomes for customers and their wider community.
• Experience in carrying out robust safety planning.
• The ability to work in partnership with specialist agencies such as mental health teams, offending services or other relevant services.
• A specialist knowledge of local and national LGBTQ+ charities and support organisations.
• Exceptional communication skills.
• Knowledge of housing and benefits advice (desirable).

This post is restricted to female applicants only under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity, and safety of residents.

Job Description - Refuge Support Worker with LGBTQ+ Specialism

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received.