Domestic Abuse Support Worker

Stonewater; Southampton; On-site; GBP 12,000 - 17,000; Part time

Job summary

Stonewater is recruiting a Permanent, Part Time (30 hours per week) Domestic Abuse Support Worker to join Southampton Women’s Refuge. You’ll manage a caseload of customers with complex needs, applying trauma-informed, strengths-based coaching, and ensuring safety and rights to legal protection.

Working with partners, you will deliver one-to-one and group coaching sessions on keeping safe, relationships, finances, mental health, and employment skills, recording case notes and signposting to

Job description

Permanent, Part Time (30 hours per week)

Southampton Women’s Refuge is a safe haven for women and their children, fleeing domestic abuse.

As a Domestic Abuse Support Worker , you’ll manage a caseload of customers who have complex needs, through their journey with Stonewater’s supported housing service, ensuring a strengths based, trauma informed approach that enables them to realise their potential.

You’ll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and practical support. This will include sessions on keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management, and employment skills. You’ll ensure that our customers are supported to stay safe and are aware of their rights to legal protection for themselves whilst identifying and signposting customers to any other services that they may benefit from that is available from partner agencies.

---

The ideal candidate will:

• Have proven experience of working with people who have multiple complex needs and/or domestic abuse.
• Have experience of completing CAADA DASH risk assessments and carrying out robust safety planning.
• Understand the practical, emotional, economic and social issues of those experiencing domestic abuse, particularly those who have complex needs.
• Have proven complex case management experience, with a clear focus on outcomes for customers and their wider community.
• Maintains a non-judgemental, person-centred approach, treating everyone with dignity, respect, and understanding.
• Can record concise, accurate case notes and support paperwork.
• Be able to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services.
• Have knowledge of housing and benefits advice.
• Have experience of using a housing management system or other similar software.
• Have exceptional communication skills.

**This post is restricted to female applicants only under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity, and safety of residents.

Job Description - Domestic Abuse Support Worker

---

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

---

Discover Stonewater:

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received.