Referrals Practitioner

THE NEHEMIAH PROJECT; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Health Cash Plan

Training budget

Supervision

Job summary

The Nehemiah Project is seeking a compassionate Referrals Practitioner to meet with applicants onsite in Streatham, Croydon and Clapham. You will conduct initial assessments, explain the programme and help visitors begin their recovery journey with warmth and professionalism.

You will build relationships with referral partners, coordinate admissions and safeguarding, and collaborate with our team to ensure a welcoming, fair admissions process that strengthens our recovery community.

Qualifications

• Experience supporting individuals through addiction recovery pathways.
• Excellent communication and interpersonal skills.
• Ability to build trusted relationships with referral partners.
• Commitment to safeguarding and data accuracy.
• Demonstrated professionalism and empathy.

Responsibilities

• Complete referral assessments and make recommendations for admission.
• Support applicants throughout the referral and admissions process.
• Build positive relationships with referral partners and external agencies.
• Coordinate admissions and prison gate collections where required.
• Maintain accurate referral records and occupancy information.
• Promote safeguarding and contribute to safe admission decisions.
• Work collaboratively with colleagues to continually improve the referral service.

Skills

Empathy and listening

Communication skills

Relationship building

Safeguarding awareness

Job description

Referrals Practitioner - The Nehemiah Project

On-site in Streatham, Croydon & Clapham with external travel in and out of London | £32,000 | Permanent | 35 hours per week

The first conversation can change everything.

As a Referrals Practitioner,you'lloften be the first person someone meets from Nehemiah.

You'llspeak with men taking the first step towards rebuilding their lives beyond drug and alcohol addiction, helping them understand our programme, carrying out thoughtful assessments and ensuring every applicant experiences a welcoming,fairand professional introduction to Nehemiah.

Working closely with applicants, referralpartnersand colleagues,you'llhelp more men access recovery while making sure every admission strengthens our recovery community.

Every conversation matters because first impressions last.

“Iam very grateful to be part of Nehemiah. I feel supported but still in charge of my life and choices.”
— Nehemiah resident

Why Nehemiah?

We'rea close-knit charity where relationships matter.

As the first point of contact for many applicants, you'll play a unique role in shaping how people experience Nehemiah before they even arrive. You'll work alongside supportive colleagues, build trusted relationships with referral partners and have the opportunity to influence how our admissions process continues to develop.

As a smaller organisation, your ideas will be heard, your contribution will be recognised and your work will have a direct impact on who joins our recovery community.

Howyou'llmake a difference

• Creating a welcoming and compassionate first experience of Nehemiah.
• Carrying out fair, thoughtful assessments that balance opportunity with responsibility.
• Building trusted relationships with referral partners across prisons, probation, treatmentservicesand local authorities.
• Coordinating positive admissions that help people start recovery with confidence.
• Protecting our recovery community through sound judgement and effective safeguarding.
• Improving access to recovery by helping shape an efficient and supportive referral service.

Key Responsibilities

• Complete referral assessments and make recommendations for admission.
• Support applicants throughout the referral and admissions process.
• Build positive relationships with referral partners and external agencies.
• Coordinate admissions and prison gate collections where required.
• Maintainaccuratereferral records and occupancy information.
• Promote safeguarding and contribute to safe admission decisions.
• Work collaboratively with colleagues to continually improve the referral service.

You'll thrive here if you...

• Believe people can rebuild their lives beyond addiction.
• Build trust quickly through warmth,professionalismand respect.
• Enjoy balancing compassion with good judgement.
• Communicate confidently with people from a wide range of backgrounds.
• Like building relationships and solving problems.
• Want to play a key role in helping people begin their recovery journey.

Experience in addiction recovery, homelessness, criminal justice, mentalhealthor supported housing is welcomed, butwe'reequally interested in people whose values and approach align with ours.

What we offer

• £32,000 salary (35 hours per week).
• Regular supervision and reflective practice.
• Ongoing learning and professional development.
• Health Cash Plan and annual training budget.
• A supportive team where your contribution matters.
• The opportunity to help shape someone's recovery journey from the very first conversation.