Referral`s Coordinator

Adullam Homes; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Group Pension Plan

Life Assurance (4x basic salary)

Thrive app

Medicash

Blue Light Card

Refer a friend policy

Job summary

Adullam Homes Housing Association Ltd invites applications for a Referral's Coordinator based in Stoke. You will be the first point of contact, promote services, assess referrals and coordinate move-on to suitable housing, working with local authorities and landlords.

We offer a supportive environment with benefits including 25 days leave, pension, life assurance and wellbeing programmes. Applicants must be authorised to work in the UK; enhanced DBS checks apply.

Qualifications

• DBS check (Enhanced with Barred List for Adult Only) required.
• Authorised to work in the UK (visa sponsorship not provided).
• Commitment to safeguarding and high-quality service.

Responsibilities

• Promote services to customers, stakeholders, landlords and housing partners.
• Serve as first point of contact for people seeking access to services.
• Assess referrals for suitability and required support.
• Coordinate move-on pathways with authorities and housing providers.
• Maintain a high-quality, person-centred service to prevent homelessness.
• Support the efficient operation of the service and uphold our values.

Skills

Communication skills

Customer service

Team collaboration

safeguarding awareness

Job description

Referral's CoordinatorLocation : StokeSalary£26,364 per annumJob title: Referral's CoordinatorA fulfilling and exciting opportunity available for a Referral's Coordinator to join our Association. The Referral's Coordinator will be based in our offices in Stoke. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

As a Referral's Coordinator, you will work as part of a team to promote our services to potential customers, stakeholders, landlords and housing partners. You will play a key role throughout the customer journey, acting as both the first point of contact for individuals seeking access to our services and a central figure in supporting their move-on into appropriate longer-term accommodation. You will assess referrals to ensure that prospective residents are suitable for the service and that their support needs can be effectively met. Working collaboratively with customers and partner agencies, you will ensure individuals receive a high-quality, responsive and person-centered service that helps prevent and reduce homelessness. As residents progress through their support journey, you will coordinate move-on pathways, working closely with local authorities, housing providers and landlords to secure suitable step-down or independent accommodation. Through effective referral and move-on management, you will help ensure positive housing outcomes for residents whilst supporting the efficient operation of the service. You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information.

Adullam offers the following benefits:

• Salary
• £26,364
• per annum
• dependent on experience for 37.5
• hours
• per week,Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance - prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.