Referral's Coordinator

Confidential; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,364 per annum

25 days annual leave + bank holidays

Training and career advancement

Discounted goods and services

Group Personal Pension Plan

Thrive app

Medicash

Blue Light Card

Life Assurance (4x Basic annual salary

Wellbeing programmes

Refer a friend policy

Job summary

Adullam Homes Housing Association is seeking a Referral's Coordinator based in Stoke. The role involves being the first point of contact for individuals seeking access to our services and guiding them through a person-centred journey toward appropriate accommodation.

You will assess referrals, work with partner agencies, and coordinate move-on steps with landlords and housing providers to secure suitable housing outcomes. The post supports our values and aims to reduce homelessness.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work as part of a team to provide customer-centred services.

Responsibilities

• Promote the Association's services to potential customers and partners.
• Assess referrals to ensure suitability and whether support needs can be met.
• Coordinate move-on pathways with local authorities and housing providers to secure suitable accommodation.
• Support and contribute to maintaining the Association's values and culture.

Job description

Referral's Coordinator

Location: Stoke

Salary: £26,364 per annum

Job title: Referral's Coordinator

A fulfilling and exciting opportunity available for a Referral's Coordinator to join our Association. The Referral's Coordinator will be based in our offices in Stoke.

Company Overview

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• As a Referral's Coordinator, you will work as part of a team to promote our services to potential customers, stakeholders, landlords and housing partners. You will play a key role throughout the customer journey, acting as both the first point of contact for individuals seeking access to our services and a central figure in supporting their move-on into appropriate longer-term accommodation.
• You will assess referrals to ensure that prospective residents are suitable for the service and that their support needs can be effectively met. Working collaboratively with customers and partner agencies, you will ensure individuals receive a high-quality, responsive and person-centred service that helps prevent and reduce homelessness.
• As residents progress through their support journey, you will coordinate move-on pathways, working closely with local authorities, housing providers and landlords to secure suitable step-down or independent accommodation. Through effective referral and move-on management, you will help ensure positive housing outcomes for residents whilst supporting the efficient operation of the service.
• You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos.

Please see the job description for more information.

Adullam offers the following benefits:

• Salary £26,364 per annum dependent on experience for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.

Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.

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