Referral and Allocations Practitioner - Domestic Abuse

Totaljobs Group Ltd; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dedicated team making a meaningful impact on individuals affected by domestic abuse in Derbyshire. This role offers the chance to provide essential triage and administrative support within a co-coordinated service framework. You will be the main point of contact for stakeholders, ensuring effective communication and confidentiality while managing complex information. Ideal candidates will possess strong organizational skills, a passion for helping others, and the ability to work collaboratively within a supportive environment. If you're ready to be a catalyst for change, apply now and help transform lives in your community.

Qualifications

• Passion for helping others and understanding of relationship abuse dynamics.
• Experience with confidential information and customer records.

Responsibilities

• Serve as the main contact for stakeholders, processing referrals and assessing risks.
• Organize meetings, collect data, and prepare reports for service development.

Skills

Communication Skills

Listening Skills

Organizational Skills

Risk Management

Confidentiality Practices

Teamwork

Flexibility

Education

GCSE or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Referral and Allocations Practitioner - Domestic Abuse

This job application is restricted to applicants in the UK only.

Do you want to make a meaningful impact on someone's life every day? Join our close-knit team and help deliver positive outcomes for individuals and families across Derbyshire and Derby City.

We are offering an exciting opportunity to join our Glow team, providing essential triage and administrative support to ensure the seamless delivery of our co-coordinated domestic abuse perpetrator services in Derbyshire.

Job requirements

• Be the main point of contact for internal and external stakeholders, answering queries by phone, in person, and electronically.
• Process referrals and use risk assessment tools to determine suitability for our services.
• Organize meetings and rotas, take notes, prepare agendas, and order resources as needed.
• Help the team by collecting data, doing research, and creating reports for service development and commissioner updates.
• Ensure confidentiality by following GDPR and MOPI standards, securely sharing info and maintaining customer records.
• Follow safeguarding practices for children, young people, and vulnerable adults to ensure their safety.
• Build and maintain relationships with local and national agencies to improve service delivery.
• Take charge of your professional growth by setting goals, attending training, and expanding your skills.
• Work with colleagues to meet team, service, and organizational goals.

What we’re looking for

• A genuine passion for helping others and an understanding of relationship abuse including the dynamics and behaviours displayed.
• Great communication and listening skills as well as the confidence to ask questions and reiterate information to clarify understanding.
• An understanding of risk and risk management practices.
• A good level of literacy and numeracy to GCSE or equivalent level.
• Good ICT skills including confidence using Word, Excel and Outlook.
• Experience working with private, confidential, and complex information and dealing with customer files and updating records.
• Flexibility with great organisational skills and the ability to prioritise multiple tasks efficiently to meet deadlines.
• Ability to be a team player who can work with others to get things done and a willingness to help and support colleagues.
• A genuine compassion for people and deal with everyone as individuals without prejudice regardless of their background or circumstances.
• A full UK driving licence with access to your own vehicle suitable for business use.
• Enhanced DBS check needed.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

We will interview as we go and so may close this advert early if we find the right candidate.