Recruitment & Selection Officer - 12-Month FTC/Secondment

West-Midlands-Police; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

West Midlands Police is seeking a Recruiter to guide candidates from application through onboarding in a fast-paced, service-driven environment. You will partner with line managers across the force to deliver about-the-job campaigns for both specialist and high-volume roles, ensuring a positive candidate experience throughout.

You will manage queries, coordinate interviews, and support assessment centres while maintaining accurate records in Oracle HR & Recruitment.

Qualifications

• Experience in fast-paced recruitment or customer-focused environments.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication across stakeholders.
• Proficiency with Microsoft Office and HR systems.

Responsibilities

• Proactively manage candidates through pre-offer to start date.
• Attend and manage recruitment and onboarding events.
• Respond to recruitment queries via portal, webchat, and phone.
• Update Oracle HR & Recruitment systems to track candidate progress.
• Maintain campaign overview and reporting to Team Leader.
• Build relationships with internal stakeholders during onboarding.
• Promote West Midlands Police values and reputation.
• Ensure high quality service against SLAs and governance.

Skills

Fast-paced environment

High-volume recruitment

Communication skills

Organisational skills

Microsoft applications

Problem-solving

Stakeholder relationship building

Tools

Oracle HR & Recruitment

Job description

*****If you have recently applied for this role within the last six months, you will not be eligible to re-apply on this occasion******

Are you a passionate, energetic, and adaptable professional ready to make a real impact? We’re looking for a Recruiter who thrives in a fast-paced environment and is committed to delivering an exceptional candidate experience from start to finish.

This is a pivotal role within our recruitment service for West Midlands Police, where your work will directly contribute to building a diverse, skilled, and future-ready workforce.

As a Recruiter, you’ll guide candidates through every stage of the journey, from application to onboarding. While also playing a key part in the broader recruitment process. Whether it’s screening applications, coordinating interviews, supporting assessment centres, or engaging with candidates at pre-enrolment events, your role will be varied and rewarding.

You’ll collaborate closely with Line Managers across the force to identify and attract top talent for a wide range of roles. From bespoke campaigns for specialist positions to high-volume recruitment for uniformed posts, no two days are ever the same.

Key Responsibilities

• Proactively manage candidates through the pre-offer process and then onto their start date
• Attend & manage a variety of recruitment & onboarding events
• Respond to recruitment queries from candidates, hiring managers & stakeholders received through the portal, webchat and telephone
• Updating all required systems to provide a clear audit of where the candidate is in the process including but not limited to Oracle HR & Recruitment.
• Maintain an overview of your allocated campaign(s) to your Team Leader and colleagues.
• Act as a point of contact and build influential candidate relationships during the onboarding process
• Develop and maintain strong working relationships with internal stakeholders and customers
• Promote our values and reputation
• Deliver high level of quality of service at all times and against agreed service level agreements, governance, performance targets, audit controls, Force policy and statutory legislation.

Essential Criteria

• Proven experience in a position within a fast-paced high-volume environment
• Experience of working in a transactional or customer service delivery environment and effectively dealing with customers’
• Ability to prioritise high and conflicting demands effectively
• Strong organisational skills with the ability to multi-task
• Excellent written and verbal communication skills
• Experience of using Microsoft applications
• Strong decision-making and problem-solving skills
• Experience of developing strong working relationships with a wide range of stakeholders
• High accuracy levels in work with clear attention to detail
• Confident in working collaboratively in a team as well as independently
• Proactive and creative approach to work

Desirable Criteria

• Experience of using applicant tracking systems, such as Oracle Recruiting Cloud.
• An understanding of pre-employment checks

Selection Process

• Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.
• Closing Date: 18/10/2026, 23:59 (Subject to change due to volume of applications)
• Interview: Candidates who successfully pass the application stage will be invited to attend an interview. This will provide you with the opportunity to demonstrate your suitability for the role.
• Proposed Interview date(s): TBC

Pre-Employment Checks

If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include:

• Vetting Checks - You must successfully complete the required level of Management Vetting and Security Clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.
• Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.