Recruitment & Call Centre Lead – Clinical Trials

FTLEE Fortrea Clinical Research Unit Ltd; Leeds; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Car allowance

10% annual bonus

Pension

Job summary

Fortrea’s Leeds Clinical Research Unit is seeking a Recruitment and Call Centre Manager to lead a 10+ person team. You will drive recruitment of healthy volunteers and patients for clinical trials, translating study needs into effective plans and channels, while collaborating with clients and senior leaders.

In this on-site, full-time role, you’ll apply leadership, coaching and performance management to deliver timely participant recruitment, ensure quality data and maintain Fortrea’s commitment

Responsibilities

• Lead, coach and develop a diverse team (10+ people) managing the full employee lifecycle, from recruitment and onboarding to setting annual objectives, managing performance, supporting individual development, career progression or resolving performance issues.
• Drive participant recruitment for our clinical trials, ensuring the team identifies and engages the right healthy volunteers and patients for each study.
• Turn study requirements into effective recruitment plans, understanding the participant profile required, selecting appropriate recruitment channels and creating mitigation and contingency plans when challenges arise.
• Use recruitment metrics and performance data to guide decisions, manage competing priorities and keep recruitment activity aligned with study timelines.
• Represent the recruitment function with clients and senior leaders, contributing your expertise to study discussions, recruitment solutions and bid-defence meetings.

Job description

Fortrea’s Leeds Clinical Research Unit is seeking a Recruitment and Call Centre Manager to lead a 10+ person team. You will drive recruitment of healthy volunteers and patients for clinical trials, translating study needs into effective plans and channels, while collaborating with clients and senior leaders.

In this on-site, full-time role, you’ll apply leadership, coaching and performance management to deliver timely participant recruitment, ensure quality data and maintain Fortrea’s commitment