Recruitment Account Support

Proman; Manchester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Training opportunities

25 days holiday

Free onsite parking

Onsite gym

Job summary

Proman is seeking an Account Support candidate for a Trafford Park, Manchester role, Monday to Friday with standard office hours. The position focuses on site recruitment success, candidate management, and delivering service excellence to clients.

You will attend meetings, build strong client relationships, and manage communications with stakeholders while supporting payroll and administration tasks. This temporary role may become permanent based on performance.

Qualifications

• Excellent people skills and the ability to build strong, long-lasting relationships.
• Customer service experience is essential.
• Excellent verbal and written communication skills.
• Self-driven with a strong desire to succeed.
• Enthusiastic approach to work and high level of commitment.

Responsibilities

• Recruitment management: support hiring plans and update client on progress.
• Candidate management: communicate with workers, manage absences and welfare checks.
• Administration management: record data accurately, meet KPI/MI deadlines.
• Payroll: handle payment documents and queries, update workers on pay.
• Client communication: regular check-ins and KPI review meetings with the client.

Skills

People skills

Customer service

Verbal communication

Written communication

Relationship building

Self-driven

Attention to detail

Job description

Account Support
Trafford Park
Monday to Friday 8am-4.30pm or 8.30am 5pm

As Account Support you will be responsible for the success of the site recruitment, candidate management, and providing service excellence to the client. Attending regular meetings and building relationships with the client s key stake holders.

About you

• Excellent people skills and the ability to build strong, long-lasting relationships.
• Previous Experience would be an advantage.
• Customer Service Experience is essential.
• Strong interpersonal skills
• Self-driven with a strong desire to succeed.
• Excellent verbal and written communication skills
• Enthusiastic approach to work
• High level of commitment
• Excellent attention to detail

Key Responsibilities

Recruitment Management: Ensure success of attraction using platforms/strategies. Use solution-driven approach for hiring plans and updated the client on hiring progress. Top of Form

Candidate Management: Involves shop floor walks, engaging in absence/performance management, welfare checks and dealing with sanctions and disciplinaries. Ensuring efficient communication of changes to keep workers up to date.

Administration Management: Accurately record data, meet KPI/MI deadlines consistently. Ensure worker compliance prior to starting the job.

Payroll: Log and track statutory payment documentations. Address payment and holiday queries. Communicate pay-related updated to workers.

Client Communication: Regular check in with key stake holders. Hold weekly / monthly and quarterly meetings with the client to review KPI s and engagement.

Benefits

• In house and External Training/Apprenticeships available to up skill and grow with the business
• 25 days holiday, including 1 day off for your birthday rising to 30 with length of service (Plus Bank Holidays)
• Free onsite parking
• Onsite Gym (Free to use)
• Social activities including team nights out and trips abroad.
• Employee of the quarter awards
• Enhanced Company Sick pay and Pension Schemes
• Free eye tests and glasses contributions
• Online GP Access
• Employee Assistance Programme to support our employee s Health and Wellbeing
• Death in service benefit of 3x salary

This is a temporary position initially, with the potential to become permanent based on performance and business needs.

As an equal opportunity s employer, Proman is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Proman.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks