Recreation Administration Officer

Forestry Commission; King's Lynn and West Norfolk; On-site; GBP 26,000 - 31,000; Full time

Job summary

The Forestry Commission is seeking a Recreation Administrative Officer to support the South District Recreation team. This role involves providing essential administrative assistance, managing volunteer records, and integrating new systems. The ideal candidate will have strong communication skills, attention to detail, and relevant experience in administration. This role offers a competitive salary and promotes a culture of inclusion and diversity.

Benefits

Civil Service Defined Benefit Pension scheme contribution

Flexible working options

Learning and development tailored to your role

Qualifications

• Experience working in an administrative role.
• Proven ability to work accurately with attention to detail.
• Competent IT user with experience in standard office applications.

Responsibilities

• Provide administrative support for volunteer management.
• Enter and maintain data accuracy using internal systems.
• Communicate and coordinate with volunteers and team members.

Skills

Communication

Attention to detail

Problem-solving

Team support

Education

GCSE in Maths and English or functional skills equivalent

Tools

MS Office

Customer Relationship Management software

Job description

Lyndhurst

Job Summary

The Recreation Administrative Officer will deliver a range of administrative support to Forestry England’s South District Recreation team, with a focus being on Volunteer Administrative support. This comprises working as part of a team providing organisational support, signposting and undertaking a range of administrative tasks including use of a Customer Relationship Management programme to help volunteering programmes run smoothly.

Job Description

• Provide day-to-day administrative support on tasks such as checking and maintaining accurate records of events, data and training.
• Champion Forestry England’s change project of integrating a new Customer Relation Management system into business wide work streams, including volunteer management. Work with the National team to ensure interim processes are maintained and future changes embraced.
• Enter data into relevant systems and ensure data quality to include extensive use of internal Volunteer Management software.
• Give support and guidance to colleagues on Forestry England systems, software, policies and processes with particular focus on Volunteer management and the Customer Relation Management system where applicable to volunteering.
• Monitor and manage emails and phone calls from internal and external stakeholders, handling inquiries and requests promptly and professionally.
• Liaise and meet with volunteers face to face at occasional meetings when relevant to maintaining administrative records e.g. training, recruitment, induction documentation and support.
• Communicate and work closely with District Recreation and National Volunteer colleagues (especially the South District Volunteer Coordinator) delivering work to a high standard, accurately and timely.
• Provide accurate and timely communication with the Recreation/Volunteer team, responding to queries and requests as appropriate including organising of occasional events, meetings and other activities.
• Support in preparing and distributing project documents and reports for Recreation team.
• Occasional travel within the District as required.
• Provide day-to-day administrative support on tasks such as checking and maintaining accurate records of events, data and training.
• Champion Forestry England’s change project of integrating a new Customer Relation Management system into business wide work streams, including volunteer management. Work with the National team to ensure interim processes are maintained and future changes embraced.
• Enter data into relevant systems and ensure data quality to include extensive use of internal Volunteer Management software.
• Give support and guidance to colleagues on Forestry England systems, software, policies and processes with particular focus on Volunteer management and the Customer Relation Management system where applicable to volunteering.
• Monitor and manage emails and phone calls from internal and external stakeholders, handling inquiries and requests promptly and professionally.
• Liaise and meet with volunteers face to face at occasional meetings when relevant to maintaining administrative records e.g. training, recruitment, induction documentation and support.
• Communicate and work closely with District Recreation and National Volunteer colleagues (especially the South District Volunteer Coordinator) delivering work to a high standard, accurately and timely.
• Provide accurate and timely communication with the Recreation/Volunteer team, responding to queries and requests as appropriate including organising of occasional events, meetings and other activities.
• Support in preparing and distributing project documents and reports for Recreation team.
• Occasional travel within the District as required.
  
  

Person specification

Essential Professional And Technical Experience

• Relevant experience working in an administrative role.
• Proven ability to work with high accuracy and attention to detail.
• Excellent communication skills, written and spoken.
• Competent IT user with experience in MS Office suite of applications.
• Experience in supporting colleagues in a team environment.
• Experienced in using databases, inputting, and updating records.
• Uses standard procedures and common sense to solve problems.
  
  

Desirable professional and technical experience

• Ability to analyse data.
• Experience of using Customer Relationship Management software.
• Experience supporting creating reports and presentations.
• Experience of administrative management of volunteers.
  
  

Qualifications

• A GCSE in Maths and English or functional skills equivalent.
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together
• Communicating and Influencing
  
  

Alongside your salary of £26,123, Forestry Commission contributes £7,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
  
  

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

You will be assessed on your experience, behaviours and strength based questions during your interview.

The Behaviours being assessed at interview are –

• Managing a Quality Service
• Delivering at Pace
• Working Together
• Communicating and influencing
  
  

Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.

If you require any reasonable adjustments, please email [e-mail].

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Forestry England Recruitment Team
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail].
  
  

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: [e-mail]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

https://www.forestryengland.uk/article/careers-faqs