Recovery Worker - Bank Staff

Norfolk and Waveney Mind; Tetford; On-site; GBP 17,000 - 21,000; Part time

Job summary

Norfolk and Waveney Mind is seeking Bank Recovery Workers for the REST Hub Thetford to provide 1:1 and group emotional support, helping people in crisis, reducing isolation and connecting them with community resources. The role involves trauma-informed, recovery-focused practices and flexible cover for planned leave and training.

Full training will be provided, with DBS checks and safeguarding in place. The role supports flexible bank shifts across Norfolk and Waveney Mind services and travel to

Qualifications

• Experience supporting people with mental ill health, distress or crisis.
• Comfortable working in fast-paced, emotionally complex environments.
• Ability to apply strengths-based, recovery-focused, trauma-informed approaches.
• Skilled at building rapport and trust quickly.
• Ability to assess information from multiple sources and make person-centred decisions.
• Comfortable collaborating with clinicians, peers, volunteers and external partners.

Responsibilities

• Provide 1:1 and group emotional support to prevent crisis escalation.
• Develop safety plans and coping strategies for individuals in crisis.
• Deliver and facilitate 1-to-1 sessions, workshops and group work.
• Introduce and tailor therapeutic tools such as CBT-informed techniques, mindfulness and emotional regulation.
• Help reduce isolation by reconnecting individuals with peer support and community networks.
• Support engagement with non-emergency services (housing, benefits, debt, carers' support).
• Maintain accurate records using the Norfolk and Waveney Client Management System.
• Build and maintain strong relationships with internal teams and external partners.

Job description

NWM/770

Our REST Hub in Thetford provides vital support to people experiencing mental health difficulties. To ensure we can continue offering a safe, welcoming, and consistent service to those who need us, we are looking to recruit compassionate and flexible Bank Recovery Workers.

As a Bank Recovery Worker, you will provide cover for planned annual leave, training, and unexpected staff absences. Your support will help us maintain service continuity, keep the hub open, and ensure that individuals accessing our service continue to receive the support they need when they need it most.

This is an ideal opportunity for someone who is passionate about supporting people, enjoys working flexibly, and wants to make a meaningful difference within their local community while gaining valuable experience within mental health services.

Ability to travel independently to Sale Road, Norwich, and other training or work-related venues for training is required.

Hub Opening Hours:

Monday to Sunday, 9.00AM to 5.00PM, drop-ins are accepted between 9.30AM - 4.00PM.

REST Thetford is a safe, welcoming service at the heart of our community, offering vital mental health support, guidance and signposting.

ou will provide 1:1 and group emotional support, helping people to deescalate crisis situations, reduce isolation, and reconnect with their strengths and support networks. Our hubs play a vital role in preventing the need for secondary mental health care by offering early, trauma‑informed, recovery‑focused support within the community.

Our REST Hubs provide a welcoming, non‑clinical environment that helps people:

• Manage immediate and serious mental health crisis
• Access ongoing support to recover
• Build skills, resilience, and confidence
• Access education and information around mental health
• Participate in 1‑to‑1 support, workshops, and group sessions delivered daily

As a Recovery Worker, you will:

• Support individuals who may be in crisis, including those experiencing low mood, anxiety, self‑harm, or suicidal thoughts, to develop safety plans and coping strategies
• Build trusted, meaningful relationships quickly to support people to move out of immediate crisis
• Deliver and facilitate 1‑to‑1 sessions, workshops, and group work that are trauma‑informed and recovery‑focused
• Introduce and tailor therapeutic tools such as CBT‑informed techniques, mindfulness, emotional regulation, distress tolerance, and interpersonal skills
• Reduce isolation by helping individuals reconnect with peer support and community networks
• Support people to engage with non‑emergency services (e.g. housing, benefits, debt, carers’ support)
• Maintain accurate records using the Norfolk and Waveney Client Management System
• Build and maintain strong relationships with internal teams and external partners

We are looking for someone who:

• Has experience supporting people with mental ill health, distress, or crisis
• Is confident working in fast‑paced, emotionally complex environments
• Can apply strengths‑based, recovery‑focused, and trauma‑informed approaches
• Is skilled at building rapport and trust quickly
• Can assess information from multiple sources and make sound, person‑centred decisions
• Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners
• H as strong recording, organisation, and communication skills

Come and join us in a meaningful role where your work makes a real difference every day!

In addition to opportunities available within the REST Hub, there may be other bank shifts available across Norfolk and Waveney Mind services. If you are interested in wider bank working opportunities within the charity, these can be discussed with you during the interview process. To find out more information please view the Job Description: JD Recovery Worker REST Thetford.pdf If you are unable to download the JD, please email Peopleadmin @norfolkandwaveneymind.org.uk to request a copy of the JD.

Training Requirements

As part of the onboarding process, successful candidates will be required to complete mandatory training. This will include a combination of paid online e-learning modules and paid face‑to‑face training sessions held at our Head Office on Sale Road, Norwich and other venues. Further details regarding the training requirements, time commitment, and training schedule will be discussed during the interview process.

Individual Interview Dates will be confirmed for interviews

We may close the advert early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Norfolk and Waveney Minds Equity Statement

We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.

Safeguarding Statement

Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.