Debt Recovery Case Manager – Council Tax & Revenues

Public Sector Partnership Services Ltd; Boston; Remote; GBP 21,000 - 32,000; Full time

Job summary

Public Sector Partnership Services Ltd is seeking a Case Management Officer within the Debt Recovery Team to support the prompt billing, collection, and recovery of Council Tax and Business Rates for client councils. You will help maximise collection while guiding customers to access advice and support to reach sustainable resolutions.

The role emphasizes clear communication, flexible payment arrangements, and supportive guidance for customers facing financial difficulty, with emphasis on

Qualifications

• Experience in customer service in debt management or similar.
• GCSE C/4 or above in English and Maths.

Responsibilities

• Communicate with customers to provide advice, explanations, and clarification on decisions and actions.
• Agree payment arrangements balancing recovery with affordable and sustainable outcomes.
• Provide tailored support to customers in financial difficulty or vulnerability.

Skills

Debt recovery

Customer service

Communication skills

Education

GCSE English & Maths

Job description

Public Sector Partnership Services Ltd is seeking a Case Management Officer within the Debt Recovery Team to support the prompt billing, collection, and recovery of Council Tax and Business Rates for client councils. You will help maximise collection while guiding customers to access advice and support to reach sustainable resolutions.

The role emphasizes clear communication, flexible payment arrangements, and supportive guidance for customers facing financial difficulty, with emphasis on