Recovery Coordinator

Recovery Focus; Horden; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× salary)

Birthday leave and extra days option

Professional fee reimbursement

Job summary

Waythrough is offering a 10-month fixed-term Recovery Coordinator role in East Durham. You will manage a caseload of adults affected by drug and alcohol use, developing and reviewing personalised recovery plans and working with partners to deliver coordinated support.

The role involves engagement, assessment, structured treatment and aftercare, with flexible hours including one Saturday morning every 3 months. Competitive salary and benefits provided.

Qualifications

• Experience of working with vulnerable adults.
• Strong communication and relationship-building skills.
• Ability to manage your own caseload and work independently and within a team.
• Compassionate, non-judgemental, person-centred approach.
• Willingness to work flexible hours, including occasional Saturdays.

Responsibilities

• Manage a caseload, creating, implementing and reviewing ongoing recovery and treatment plans.
• Support individuals to progress from initial engagement into structured treatment.
• Complete assessments and identify individual needs, strengths, goals and areas of risk.
• Support people throughout their treatment journey, from initial assessment through exit and aftercare.
• Build trusting relationships that encourage engagement and promote lasting recovery.
• Provide person-centred support based on individual needs and recovery goals.
• Collaborate with colleagues and partner agencies for coordinated support.
• Help individuals access health, housing, employment, family and community resources.
• Identify safeguarding concerns and respond appropriately.

Skills

Caseload management

Communication skills

Empathy

Safeguarding awareness

Team collaboration

Non-judgemental approach

Driving licence

Job description

Location: Sunderland Road, Horden, Peterlee, SR8 4NU Working Hours: 37 hours per week, Monday to Friday, 9am–5pm. You will also be required to work one Saturday morning, 9am–12pm, within each 3-month period. Contract Type: Fixed Term – 10 months Salary: £25,877.80 - £34,240.03 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

We’re excited to offer a 10-month fixed‑term opportunity for a Recovery Coordinator to join our East Durham team. This is a dynamic and rewarding role where you’ll support adults affected by drug and alcohol use throughout their treatment and recovery journey. You’ll manage your own caseload, creating, implementing and reviewing personalised recovery and treatment plans, while building meaningful and trusting relationships with the people we support. You’ll work with individuals at different stages of their recovery journey – from initial engagement and assessment, through structured treatment, to exiting treatment and accessing sustained recovery and aftercare. You’ll play an important role in helping people reduce substance‑related harm and make positive, sustainable changes in their lives, while also contributing to safer and healthier communities. Working as part of our East Durham team, you’ll collaborate with colleagues and partner agencies to provide person‑centred, coordinated support that reflects the individual needs and goals of each person. Every day brings new challenges, rewarding conversations and the opportunity to make a genuine difference.

What You’ll Do

• Manage a caseload, creating, implementing and reviewing ongoing recovery and treatment plans.
• Support individuals to progress from initial engagement into structured treatment.
• Complete assessments and identify individual needs, strengths, goals and areas of risk.
• Support people throughout their treatment journey, from initial assessment through to exiting treatment, sustained recovery and aftercare.
• Build positive, trusting relationships that encourage engagement and promote lasting recovery.
• Provide person‑centred support and interventions based on individual needs and recovery goals.
• Contribute to reducing substance‑related harm to individuals and the wider community.
• Work collaboratively with colleagues, partner agencies and other professionals to ensure people receive coordinated and appropriate support.
• Help individuals access appropriate health, wellbeing, housing, employment, family and community resources.
• Identify and respond appropriately to safeguarding concerns, risk and changes in presentation, escalating where required.
• Maintain accurate and timely records in line with service and organisational requirements.
• Support individuals to develop practical strategies that promote independence, wellbeing and sustained recovery.
• Encourage individuals to recognise their strengths, build resilience and work towards their own recovery goals.
• Contribute to a positive, supportive and inclusive team environment.
• Work flexibly in response to the needs of the people we support and the wider service.

What You’ll Bring

• You’ll ideally have some experience of working with vulnerable adults, alongside an understanding of the challenges faced by people affected by drug and/or alcohol use.
• A genuine interest in being part of Waythrough’s mission and vision.
• Experience of working or volunteering with adults at risk, particularly in relation to drug and/or alcohol use.
• A passion for helping others and supporting people to make positive changes.
• Strong communication and relationship‑building skills.
• The ability to build trusting relationships with people who may have complex needs.
• A compassionate, non‑judgemental and person‑centred approach.
• The ability to manage your own caseload and work effectively both independently and as part of a wider team.
• The ability to recognise and respond appropriately to risk and safeguarding concerns.
• A commitment to promoting dignity, respect, choice and independence.
• A driving licence is preferred but not essential.
• Most importantly, we’re looking for someone who genuinely wants to make a difference someone who can see the person beyond their circumstances and support them to make positive, sustainable changes in their lives.
• This experience could come from paid employment, volunteering or other relevant experience.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-19

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.