Recovery & Collections Lead for Investor Returns

Funding Circle; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work pattern

Job summary

Funding Circle in London is seeking an experienced Collections/Recoveries professional to manage a portfolio of defaulted loan accounts and negotiate repayment arrangements to recover debt for investors.

You will build trust with borrowers, aim for cost-effective recoveries, and collaborate with our in-house teams while exploring AI tools to streamline daily tasks and improve outcomes. This role offers hybrid working and a competitive salary with benefits.

Qualifications

• Proven experience in Collections, Recoveries, or Credit Control.
• Results-oriented and competitive: experience delivering targets, SLAs and KPIs.
• Organised with strong attention to detail and ability to use multiple systems.
• Empathise with borrowers and provide first-class customer service.
• Self-motivated and resourceful with a track record of independent problem solving.
• Able to identify ways to use Generative AI to streamline daily tasks and productivity.
• Confident using approved AI tools safely and effectively.

Responsibilities

• Manage a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle’s Investors.
• Build trust and rapport with borrowers and guarantors to understand financial situations and find sustainable repayment solutions.
• Demonstrate strong investigatory and analytical skills to achieve maximum but cost-effective recoveries.
• Support focused campaigns and initiatives to drive performance and investor returns.
• Liaise with instructed third parties and professional advisors, including solicitors, debt managers and insolvency practitioners.
• Work closely with in-house Collections, Litigation & Business Support Teams to service Funding Circle’s customers.

Skills

Collections

Recoveries

Credit Control

Analytics

Customer service

Job description

Funding Circle in London is seeking an experienced Collections/Recoveries professional to manage a portfolio of defaulted loan accounts and negotiate repayment arrangements to recover debt for investors.

You will build trust with borrowers, aim for cost-effective recoveries, and collaborate with our in-house teams while exploring AI tools to streamline daily tasks and improve outcomes. This role offers hybrid working and a competitive salary with benefits.