Strategic Collections & Recoveries Account Executive

Funding Circle; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

London office collaboration

Barista coffee

subsidised Just Eat lunches

Flexible benefit allowance

Private medical & dental

Digital GP access

Life assurance

Employee share schemes

Annual learning allowance

Electric car scheme

Cycle-to-work

Season ticket loans

Parental leave policies

Job summary

Funding Circle in London seeks a Collections & Recoveries specialist to manage a portfolio of defaulted loan accounts, negotiate repayment plans, and recover value for investors. You will build rapport with borrowers, apply analytical skills to drive cost-effective recoveries, and collaborate with in-house teams while responsibly leveraging Generative AI to boost productivity.

The role emphasizes proactive problem solving, strong customer service, and a results-driven approach within a

Qualifications

• Proven experience in Collections, Recoveries, or Credit Control, demonstrating relevant skills and knowledge
• Results-oriented and competitive: Experience in consistently achieving targets, SLAs, and KPIs while striving for continuous improvement
• Organised with great attention to detail and the ability to use multiple systems concurrently in the workplace
• The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills
• Highly self-motivated and resourceful, with a proven track record of working independently and finding effective solutions to complex problems
• Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
• Confident using approved AI tools safely and effectively to enhance your output and find a better way of working

Responsibilities

• Manage a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle’s investors
• Build trust and rapport with borrowers and guarantors to understand their financial situations and work with them to find sustainable repayment solutions
• Demonstrate strong investigatory and analytical skills to achieve maximum but cost-effective recoveries
• Support with focused campaigns and initiatives to drive performance and investor returns
• Liaise with instructed third parties and professional advisors, including solicitors, debt managers and insolvency practitioners
• Work closely with our in-house Collections, Litigation & Business Support Teams in appropriately servicing the interests of Funding Circle’s customers

Job description

Funding Circle in London seeks a Collections & Recoveries specialist to manage a portfolio of defaulted loan accounts, negotiate repayment plans, and recover value for investors. You will build rapport with borrowers, apply analytical skills to drive cost-effective recoveries, and collaborate with in-house teams while responsibly leveraging Generative AI to boost productivity.

The role emphasizes proactive problem solving, strong customer service, and a results-driven approach within a