Collection & Recoveries Manager

DF Capital Bank; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Private dental

Employer pension 10%

30 days annual leave

Gym membership

Discretionary annual bonus

Discretionary share awards

Life Assurance

Income Protection

Job summary

DF Capital Bank is seeking a Collections & Recoveries Manager based in Manchester to lead the bank's collections, recoveries and enforcement activities across the Inventory Finance and Structured Finance portfolio. You will minimise credit losses, maximise recoveries and protect collateral while ensuring fair treatment for customers.

Reporting to the Chief Credit Officer, you will manage customers in financial difficulty, balance commercial outcomes with regulatory requirements, and collaborate

Qualifications

• Experience in regulated collections environment.
• Excellent communication and relationship-building skills.
• Knowledge of modern collections and vulnerability management.
• Proven leadership in building collections processes.
• Experience with asset finance or repossession helpful.

Responsibilities

• Lead delinquent and defaulted customer relationships.
• Develop collections and recovery strategies aligned to risk.
• Ensure compliant, respectful customer interactions.
• Negotiate repayment solutions with customers and Bank.
• Oversee pre- and post-default collections and enforcement.

Skills

Regulated collections

Strong communication

Vulnerability management

Relationship building

Salesforce experience

Tools

Salesforce

Job description

We're DF Capital - a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently - combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it's flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance - a subsidiary of DF Capital Bank Limited - to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

Your new role:

Reporting directly to the Chief Credit Officer, the Collections & Recoveries Manager is responsible for leading the Bank's collections, recoveries and enforcement activities across the Inventory Finance and Structured Finance portfolio.

The role is accountable for minimising credit losses, maximising recoveries, protecting collateral positions and ensuring fair customer treatment throughout the collections and recovery lifecycle.

You will manage a portfolio of customers experiencing financial difficulty, payment default, covenant breaches or insolvency events, whilst balancing commercial outcomes, regulatory requirements and customer outcomes. Working closely with Credit Risk, Portfolio Monitoring, Operations and Legal teams, the Collections & Recoveries Manager develops and executes recovery strategies designed to maximise realisations and reduce impairment losses.

This role also provides leadership over both pre-default and post-default collections activities, including inventory recoveries, forbearance arrangements, enforcement action and insolvency management.

Responsibilities & Duties:

DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Other duties may be assigned outside of the following duties and responsibilities:

• Lead the management of all delinquent, impaired and defaulted customer relationships.
• Develop and implement collections and recovery strategies aligned to the bank's risk appetite and recovery objectives.
• Deliver a positive and professional approach to collections, ensuring our customers are treated with respect and empathy at all times
• Negotiate, monitor and implement repayment solutions that deliver the right outcomes for our customers and the Bank
• Maintain oversight of all customers entering arrears, over-limit positions or default status.
• Prioritise management attention and resource allocation towards higher-risk or higher-value exposures.
• Ensure all collection activities are appropriately documented and executed within agreed service standards.
• Ensure the available arrangement/forbearance toolkit is fit for purpose and employed as intended.
• Instruct and liaise with third parties such as reconnection or repossession agents and lawyers.
• Continuously improve on processes, approaches and communications.
• Make recommendations on changes to strategy and policies to deliver the best outcomes for the Bank and our customers.
• Remain compliant with all applicable legislation and regulation at all times.
• Collaborate with internal teams such as Credit and Legal to ensure a coordinated approach to collections and recoveries

Requirements:

• Extensive experience of supporting customers through the collection process in a regulated environment
• Strong communication skills and a real ability to develop positive relationships over a phone call
• Knowledge of best practice approaches to collections, including latest developments on fact finding and vulnerability management techniques
• A proven ability to improve the way a collections team is managed, with a strong personal view on what good looks like
• A commitment to delivering the best customer outcomes
• A desire to lead and build a collections approach from scratch
• Some knowledge of the asset finance sector, including repossession of goods
• Highly adaptive, able to think their way through varied situations, whilst able to keep their eye on delivering the best outcomes
• Able to adhere to company policy, and challenge existing thought processes in the right way
• Experience with Salesforce would be beneficial
• Experience of commercial collections and recoveries would be beneficial

Our benefits:

• Competitive salary (dependent on experience)
• Private medical insurance for you (and your partner)
• Private Dental
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
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