Recovery Claims Manager

Gallagher Bassett; Blisworth; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking an experienced leader to head a corporate motor claims recovery team in the United Kingdom. You will coach and develop claims handlers, drive exceptional client service, and help achieve key performance targets.

You will work closely with management to ensure quality outcomes, oversee procedures, and maintain strong relationships with clients and stakeholders. A proactive, flexible approach is essential.

Qualifications

• Experience leading a claims or motor recovery team.
• Proven ability to coach and develop staff for high performance.
• Strong interaction with clients and stakeholders.
• Excellent written and verbal communication.
• Organised with attention to deadlines and detail.
• Proactive, pragmatic, and able to solve problems.
• Flexibility to accommodate unexpected situations.

Responsibilities

• Leading and mentoring a team of claims handlers to meet SLAs and KPIs.
• Acting as the key link between claims handlers and management teams.
• Overseeing recovery procedure documentation and client service reviews.
• Monitoring team performance, providing training, and addressing issues.
• Managing high-profile or contentious cases with quality and care.
• Supporting financial targets by controlling the claim lifecycle and aged debt recovery.

Skills

Leadership

Claims handling

Client meetings

Communication

Organisational skills

Problem solving

Adaptability

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Looking to step into a leadership role where you can own team performance, influence client outcomes, and drive real financial impact? Join Strata Solicitors, where you'll lead a high-performing motor recovery team responsible for recovering our clients' losses, directly impacting financial outcomes. This role provides an exciting opportunity to coach and develop our claims handlers to deliver exceptional service.

At Strata Solicitors, we pride ourselves on being proactive, detail-oriented professionals who are dedicated to supporting each other's growth and achieving shared success.

How you'll make an impact

In this role, you'll take ownership of the day-to-day management of a corporate client motor recovery team. You'll work closely with the management teams to deliver exceptional client service and achieve key targets.

Your responsibilities will include:

• Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.
• Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.
• Overseeing the documentation of recovery procedures and preparing for client service reviews.
• Monitoring team performance, providing training, and addressing any issues in a fair and timely manner.
• Managing high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised.
• Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery.

About You

• Experience in motor claims handling within a legal, insurance, or claims management environment, including pre-litigated claims.
• Team management and people responsibility experience within a similar setting.
• Proven experience working directly with clients, including hosting client meetings.
• Strong leadership skills, with the ability to motivate and guide a team to achieve high performance.
• Excellent organisational skills, attention to detail, and the ability to meet deadlines.
• A proactive and pragmatic approach, with the ability to think critically and solve problems effectively.
• Outstanding communication skills, with the ability to build credibility and maintain strong relationships with clients and stakeholders.
• A flexible and adaptable mindset, with a willingness to accommodate unexpected situations.
• Eligible to work in the UK.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)