Defence Claims Handler

Gallagher Bassett; Blisworth; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Strata Solicitors is seeking an experienced Defence Claims Handler to join our growing team in Blisworth. The role suits someone with insurance claims handling experience, who enjoys managing their own caseload, negotiating settlements and delivering positive outcomes for clients.

Initially, the role is full-time and office based. After completing a 3 month probation, you can work from home two days per week. Hours are 8am–6pm, Monday to Friday, totaling 37.5 hours weekly.

Qualifications

• Previous experience in claims, insurance, financial services, or similar office roles.
• Strong communication skills, both written and verbal.
• Excellent negotiation and relationship building abilities.
• Attention to detail and the ability to manage a busy workload.
• Proactive, professional, and capable of working independently within a team.

Responsibilities

• Manage your own caseload of third party motor and property damage claims from inception to settlement.
• Review claims, assess liability, and make decisions in line with procedures.
• Negotiate with third parties, insurers and legal representatives to progress claims.
• Set up new claims accurately and maintain detailed records throughout the lifecycle.
• Proactively manage claims to meet service level agreements and deliver high service standards.

Skills

Claims handling

Negotiation

Communication skills

Microsoft Office

Education

GCSEs or equivalent (English and Maths)

Tools

Microsoft Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Strata Solicitors is looking for an experienced Defence Claims Handler to join our growing team in Blisworth. This role will suit someone with insurance claims handling experience who enjoys managing their own caseload, negotiating settlements and delivering positive outcomes for clients.

Experience handling defence claims would be highly desirable, especially with Personal Injury or Credit Hire claims.

Initially, the role is full-time, office based. Once you have completed your 3 month probation, you'll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You'll work 37.5 hours between those times.

How you'll make an impact

• Manage your own caseload of third party motor and property damage claims from inception through to settlement.
• Review claims, assess liability and make decisions in line with company procedures.
• Negotiate with third parties, insurers and legal representatives to progress claims and reach settlements.
• Accurately set up new claims and maintain detailed records throughout the claim lifecycle.
• Proactively manage claims to ensure they are progressed efficiently and resolved within service level agreements.
• Handle credit hire claims and capture relevant hire and repair information.
• Maintain accurate reserves and claim data.
• Provide regular updates to clients and deliver a high standard of customer service.
• Work closely with colleagues and management to support team objectives and service delivery.

About You

• Previous experience in claims, insurance, financial services, legal services, customer service or a similar office based role.
• Strong communication skills, both written and verbal.
• Excellent negotiation and relationship building skills.
• Strong attention to detail and accuracy.
• Ability to manage a busy workload and prioritise effectively.
• Customer focused with a proactive and professional approach.
• Comfortable working independently whilst contributing to a team environment.
• Good IT skills, including Microsoft Office.
• GCSEs or equivalent, including English and Maths.
• An interest in developing a long term career within claims, insurance or legal services.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)