Receptionist/ Ward Clerk

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 20,000 - 28,000; Part time

Job summary

An established industry player is looking for a dedicated Receptionist / Ward Clerk to join their Perinatal Services team at New Cross Hospital. This role involves a variety of clerical and reception duties, including managing appointments and maintaining patient confidentiality. The ideal candidate will possess excellent communication skills and a mature outlook when handling sensitive information. Join a supportive and diverse environment where your contributions will make a difference in the lives of patients and their families. If you are proactive and flexible, this opportunity is perfect for you!

Qualifications

• Strong communication and organizational skills are essential for this role.
• Ability to handle sensitive information with maturity and discretion.

Responsibilities

• Perform clerical and reception duties within Women and Neonatal services.
• Maintain patient confidentiality and manage workload flexibly.

Skills

Excellent communication skills

Proficient in keyboard use

Mature outlook for sensitive issues

Flexible and proactive in workload management

Job description

Job Title: Receptionist / Ward Clerk - Perinatal Services

We are seeking a Receptionist / Ward Clerk within Perinatal Services at New Cross Hospital to cover various locations within the unit, including Maternity and Neonates.

Working Hours:

1. 18 hours per week
2. Tuesday 16:00 - 22:00
3. Wednesday 16:00 - 22:00
4. Thursday 16:00 - 22:00

Key Responsibilities:

• Perform clerical, reception, and appointment duties related to administration within Women and Neonatal services.
• Work in outpatient and ward reception areas, including clinic preparation, appointment booking, updating PAS demographics, filing, scanning, and ward transactions such as admissions and discharges.
• Maintain patient confidentiality at all times.
• Demonstrate initiative in organizing workloads and making decisions within defined limits.
• Be flexible to cover in the absence of colleagues across all locations within Perinatal Services.

Required Skills and Attributes:

• Excellent communication skills, both face-to-face and over the telephone.
• Proficient in keyboard use for data entry.
• Mature outlook when handling sensitive and confidential issues.
• Flexible and proactive in workload management.

About Us:

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute, and community services. We value diversity and are committed to creating a supportive, flexible working environment. We are proud of our 'Good' rating by CQC and numerous awards for diversity and excellence.

Application Details:

For further information or informal visits, please contact:

• Name: Lynne Clarke
• Job Title: Directorate Support Manager
• Email: [e-mail]
• Telephone: [phone]