Non-Clinical NHS Job Vacancies in Shropshire, UK - Ward Clerk/Receptionist Elective Hub

Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at the newly opened Elective Hub at The Princess Royal Hospital. Join a dedicated team in a role that promises to be both challenging and rewarding. As a ward clerk, you will facilitate patient journeys, ensuring their details are verified and records are maintained accurately. With full training provided, you'll thrive in a supportive environment that values high-quality care and teamwork. This role offers excellent career prospects and a healthy work-life balance in a vibrant area, making it an ideal opportunity for those looking to make a difference in healthcare.

Benefits

Professional Development Opportunities

Healthy Work-Life Balance

State-of-the-Art Facilities

Qualifications

• Experience in dealing with the general public.
• Ability to remain calm under pressure.

Responsibilities

• Welcoming patients and verifying their details.
• Collaborating with the MDT for smooth operations.
• Updating patient demographics electronically.

Skills

IT Skills

Customer Service

Flexibility

Job description

Job overview

INTERNAL ONLY

An exciting and unique opportunity has arisen to join us in the new Elective Hub at The Princess Royal Hospital, Telford. This brand new purpose-built Elective Hub opened on the 10th June this year, and we are looking to expand our team to support this new area. You will be part of a small team of ward clerks and reception staff working to facilitate the patient journey through the Elective Hub.

The successful applicant will find this role challenging, exciting, and rewarding. We wish you every success with your application and look forward to welcoming you to our team.

Main duties of the job

The successful applicant should have experience in dealing with the general public, possess good IT skills, and remain calm under pressure in this challenging role. Flexibility within contracted hours is required, including providing cover for annual leave and sickness. Full training will be provided.

Responsibilities include:

1. Welcoming new patients into the Elective Hub, verifying their details, and ensuring notes are in order. Ensuring identity bracelets are available for nursing staff. Preparing sets of required blank documentation for elective patients.
2. Answering the telephone and responding to questions or requests appropriately.
3. Requesting and collecting (or delivering when requested) notes from various departments.
4. Ordering transport for patients as requested by nursing staff, completing appropriate paperwork.
5. Ensuring records are correctly compiled and completed following patient discharge.
6. Updating demographics of admitted, transferred, and discharged patients electronically and manually. Ensuring CareFlow demographics accurately reflect the unit's bed status.
7. Collaborating with the MDT to ensure the smooth operation of the Elective Hub, maintaining high standards, communicating effectively with colleagues, and ensuring health, safety, and cleanliness standards are upheld.

Working for our organisation

We aim to provide high-quality, safe care in an environment our staff are proud to work in. By adhering to our Vision (“To provide excellent care for the communities we serve”) and our Trust Values (Partnering, Ambitious, Caring, Trusted), we strive to achieve the best outcomes for our patients and their families.

The Shrewsbury and Telford Hospital NHS Trust offers excellent career prospects and a healthy work-life balance. Located in a scenic area with vibrant towns, we boast state-of-the-art facilities, friendly teams, and excellent professional development opportunities.

Detailed job description and main responsibilities

For full duties and responsibilities, please refer to the attached document entitled Job Description.