Ward Clerk Ward 6, Alex

NHS; Redditch; On-site; GBP 25,000; Part time

Job summary

An opportunity has arisen for a Band 2 Ward Clerk in a busy Cardiology department. This role is essential for providing administrative support and ensuring the smooth operation of the ward. The successful candidate will demonstrate excellent communication skills, a commitment to confidentiality, and the ability to work both independently and as part of a team. This position offers a chance to make a real difference in patient care while working in a supportive environment. Join a dedicated team where your contributions will be valued and recognized as part of a larger mission to put patients first.

Qualifications

• Good standard of inputting/keyboard skills required.
• Understanding confidentiality is essential.

Responsibilities

• Provide administrative support to the ward and qualified staff.
• Ensure accurate patient records and documentation availability.
• Liaise with patients and relatives efficiently.

Skills

Communication Skills

Keyboard Skills

IT Literacy

Confidentiality Understanding

Teamwork

Education

GCSE Grade C in English

GCSE Grade C in Maths

Tools

Oasis Patient Administration System

Job description

Job summary

An opportunity has arisen for a Band 2 Ward Clerk for Cardiology. The position will be based on Ward 6 and the Coronary Care Unit at the Alexandra Hospital. The post is for 30 hours a week and is a permanent position.

Ward 6 is a 22-bedded ward. Coronary Care has 4 beds.

We are seeking a confident individual with excellent communication skills and a professional, tactful, and diplomatic approach to work within this busy department.

This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential, as well as a commitment to delivering excellent customer service.

Previous hospital experience would be desirable. Good communication skills and excellent keyboard skills are also essential. Full training for this post will be provided.

For further information or to arrange an informal visit, please contact: Catherine Reid, Ward Manager for Ward 6/CCU, on direct dial number [phone].

Main duties of the job

1. To provide administrative and clerical support to the ward, professional qualified staff, and provide the first point of contact to all users of the service.
2. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.
3. To liaise with patients, relatives, and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch, and Worcester.

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services, and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex-positive employer.

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9365-25-0249

Job locations

The Alexandra Hospital, Woodrow Drive, Redditch, Worcestershire, B98 7UB

Job description

Job responsibilities

1. Receiving new patients and welcoming accompanying relatives/friends, explaining basic ward routine, and answering initial questions pending Nurse in Charge being available.
2. Preparing identity bracelets as required, adding the #callme and labels for notes etc.
3. Making arrangements for patients' discharge, including transfers to other hospitals and wards, booking transport.
4. Checking case notes, tidying, and returning them to the scan centre.
5. Answering several phones on the Ward in a professional manner and conveying messages to the appropriate person.
6. Photocopying, scanning, and ordering paperwork required for the Ward.
7. To receive general telephone calls, recording messages, and dealing with initial enquiries in a friendly, professional manner and referring the call to the relevant member of staff, as appropriate.

Person Specification

Experience - Essential

• Good standard of inputting/keyboard skills
• IT literate
• Good verbal communication skills and telephone manner
• Understanding the importance of confidentiality and applying the principles in everyday working practice
• Experience in dealing tactfully with the public
• Able to work as part of a team

Experience - Desirable

• Familiar with Oasis/patient administration systems
• Information Governance aware
• Aware of the importance of confidentiality

Qualifications - Essential

• Educated to GCSE Grade C, including English and Maths

Qualifications - Desirable

• Customer Care Training

Note: This post is subject to a Disclosure and Barring Service check, as per the Rehabilitation of Offenders Act (Exceptions Order) 1975.