Receptionist & Visitor Experience Lead

Somerset House; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Employee assistance programme

Pension scheme

Cycle to work

Season ticket loan

Job summary

Somerset House is seeking a friendly and proactive receptionist to join our front‑of‑house team as an ambassador for Somerset House and its creative community. You will manage our two receptions, provide a warm, professional welcome to visitors, coordinate bookings for our nine meeting rooms, and help keep the building running smoothly day to day.

Reporting to the Resident Coordinator, the role requires excellent customer service, strong IT skills, and a proactive approach to tasks in a busy,

Qualifications

• Experience in a similar reception or front-of-house role.
• Experience delivering excellent customer experience.
• Experience of general administrative tasks, including financial processes and answering queries.
• Experience using in-house databases & CRM systems.
• Some experience in meeting rooms and/or events management.
• Experience in sales (desirable).

Responsibilities

• Manage front-of-house operations across dual receptions.
• Provide a warm, professional welcome to visitors.
• Coordinate booking and use of nine meeting rooms for hire.
• Support day-to-day building operations and administrative tasks.
• Maintain records and financial processes using in-house systems.
• Collaborate with colleagues to uphold Somerset House's mission and values.

Skills

Customer focus

Communication skills

IT skills

Task prioritisation

Proactive problem solving

Interest in creative arts

Adaptability

Tools

MS Office

CRM systems

Job description

Somerset House is seeking a friendly and proactive receptionist to join our front‑of‑house team as an ambassador for Somerset House and its creative community. You will manage our two receptions, provide a warm, professional welcome to visitors, coordinate bookings for our nine meeting rooms, and help keep the building running smoothly day to day.

Reporting to the Resident Coordinator, the role requires excellent customer service, strong IT skills, and a proactive approach to tasks in a busy,