Nights Team Member

inploi; Norton-on-Derwent; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Free gym access

60% food discount

Pension scheme

28 days annual leave

Cycle to Work

Employee discounts

Job summary

Norton Grange, part of the Warner Hotels Group, is seeking a Night Team Member to support reception and hotel operations during the night. You will work with the Night Supervisor and team to ensure a smooth, welcoming guest experience in a 202-bedroom chalet village by the Solent.

No experience is required—just a friendly, guest-focused approach and a commitment to learning. Warner Hotels offers extensive staff benefits, training, and progression opportunities within a supportive team.

Qualifications

• No experience required; just a friendly, guest-focused approach.
• Willingness to learn and grow in hospitality roles.

Responsibilities

• Greet guests on arrival and check-in at night.
• Support reception and hotel operations during night shifts.
• Provide a warm, helpful service to all guests and colleagues.

Skills

Customer service

Job description

Join our team at Norton Grange part of the Warner Hotels Group. Set within magnificent grounds, Norton Grange is part of the Warner Hotels Group. It’s a beautiful, coastal, 202-bedroom chalet village with a theatre, purpose-built leisure facilities, a restaurant, and award-winning gardens that feature beautiful views of the Solent. It’s close to the port of Yarmouth on the Isle of Wight

Up to £13.21 per hour (dependent on your age)

We have a fantastic opportunity for aNight Team MemberatWarner Hotels. As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel.Alongside the Night Supervisor and team you will be a key part of the smooth running of hotel during the night.

Warner Hotels don't just deliver holidays - we create moments where Guests (and team) feel alive, relaxed and inspired.

Why work with Warner Hotels?

As a Night Team Member, you'll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]