Receptionist - Part Time

Optegra Eye Health Care; Uttoxeter; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Generous salary

Pension contributions

33 days annual leave

Flexible working

Funded training

Annual STAR awards

Blue Light Card

Private Healthcare

Cycle to work

Job summary

Optegra Eye Healthcare in Uttoxeter Hospital is seeking an experienced Receptionist/Administrator for a part-time role. You will work 30 hours per week across three days, acting as first point of contact for patients and visitors, handling telephone queries and providing professional front-of-house support.

The role offers a supportive team, funded training and development programmes, and a benefits package including generous leave, pension contributions, private healthcare, and discounts.

Qualifications

• Experience in front of house / customer service role.
• Experience with customer billing or accounts.
• Private healthcare experience is desirable.
• Excellent interpersonal and communication skills.
• Well organised with ability to prioritise and work under pressure.
• Strong administrative skills and attention to detail.

Responsibilities

• Cover main hospital reception and be first point of contact for patients and visitors.
• Greet patients and visitors in a professional manner, in person and by phone.
• Support Patient Services team with inquiries, billing and general administration.
• Assist with queries before and after consultations and other admin tasks.

Skills

Customer service

Front of house

Billing

Administration

Telephone handling

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

Optegra has an exciting new job opportunity for an experienced Receptionist/Administrator to join our amazing and supportive team in Uttoxeter Hospital, on a part time basis. You will be required to work 30 hours a week across 3 days. This is a great opportunity to join a forward-thinking business and benefit from our fantastic fully funded training and development programs.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Benefits

• Generous salary which is reviewed annually. This role pays up to £26,910 full time equivalent (FTE) (up to £21,528K pro rata) dependent on experience
• Generous matched pension contributions
• 33 days annual leave inclusive of bank holidays
• Flexible working and SMART working schemes - because we believe in work life balance
• Funded training and development - because we believe in our people
• Celebrating your anniversaries - because we value loyalty and commitment
• Annual STAR awards
• Blue Light Card (amazing discounts online and on the high street)
• Free laser eye treatment for you and 20% discount for friends and family
• Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
• Enhanced maternity and paternity leave
• Cycle to work scheme and season ticket loan

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include: providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before, and following consultation, billing, general administration support to Patient Services team.

Requirements

• Experience of working in a front of house/face to face customer service role
• Experience of customer billing/accounts
• Private Healthcare experience is desirable
• Excellent interpersonal skills
• Well organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• Good IT skills ie good working knowledge of Microsoft Office including: Outlook,
• Excel, Word, PowerPoint

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.