Receptionist (Part-Time)

NEWPORT LIVE; Newport; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

33 days holiday pro rata

Generous pension scheme

Free Newport Live membership

Free onsite parking

Cafe discount

Uniform provided

Cycle-to-work scheme

Wellbeing programmes

Job summary

Newport Live is seeking a friendly receptionist to join our Customer Services team at Newport International Sports Village and the Geraint Thomas Velodrome. You will greet members and visitors, answer calls, process payments, and assist with day-to-day paperwork in a fast-paced environment.

Essential experience includes customer-facing roles and cash handling; Welsh language skills are a bonus. Various part-time shifts are available across sites, with training provided and a pro-rata holiday

Qualifications

• Experience in customer services and greeting visitors.
• Cash handling in busy environment.
• Experience with telephony systems.
• Ability to meet targets and deadlines.

Responsibilities

• Greeting customers and visitors on arrival.
• Dealing with customers' queries face-to-face, on the telephone or via email.
• Taking payments and assisting with paperwork for banking.
• Assisting with sales through promotion of our activities and services.
• Ensuring the reception area is clean and well presented.
• Taking an important role in emergency situations, including site evacuations.

Skills

Customer-facing role

Cash handling

Telephony systems

Target-driven

Tools

POS systems

Job description

Regional Pool & Tennis Centre and Geraint Thomas Velodrome

Operations

Posted: 09 Oct 2026

Closing Date: 25 Oct 2026

Our Receptionists are the face of Newport Live, as the first point of contact when visiting our sites; greeting our members and visitors in person and answering calls along with our Customer Services team. We have a number of part-time shifts available at Newport International Sports Village, and are looking for people to join the team as soon as possible.

Salary: £13.45 per hour (current Real Living Wage)

Benefits: 33 days holiday per year (pro rata), generous pension scheme, free Newport Live membership, free onsite parking, café discount, uniform provided, cycle-to-work scheme and wellbeing programmes

Hours: There are a number of different shifts available at two of our sites at Newport International Sports Village, with opportunities to work extra shifts as and when required for absence cover across all sites across Newport Live:

Monday

06:00-13:15 - Geraint Thomas National Velodrome (6.75 hours)

16:00-20:00 - Regional Pool & Tennis Centre (4.0 hours)

Tuesday

14:15-22:15 - Regional Pool & Tennis Centre (7.50 hours)

16:00-20:00 - Regional Pool & Tennis Centre (4.0 hours)

Thursday

16:00-20:00 - Regional Pool & Tennis Centre (4.0 hours)

Please let us know which shifts you are interested in when applying.

Essential Experience

• Working in a customer-facing customer services role
• Cash handling in a busy service environment
• Using telephony systems
• Achieving set targets and deadlines

Beneficial Experience

• Sales and upselling of products and/or services
• Using Point of Sale (POS) systems

Who are we looking for?

You should have a friendly and approachable nature, with a dedication to delivering excellent customer service and the ability to remain calm during busier periods (typically events and peak times).

Previous Receptionist experience is beneficial, but full training will be provided.

What will you be doing?

Our Receptionists are multi-taskers, and two shifts are rarely the same. The main responsibilities will include:

• Greeting customers and visitors on arrival
• Dealing with customers queries face-to-face, on the telephone or via email
• Taking payments and assisting with paperwork for banking
• Assisting with sales through positive promotion of our activities and services
• Ensuring the Reception area is always clean and well presented
• Taking an important role in any emergency situations, including site evacuations

The ability to communicate in Welsh (or any other languages) is always beneficial to us, so that we can best support our diverse communities.

If you would like further information on the role or our recruitment process, please contact our HR team by emailing [e-mail]

© Copyright Newport Live 2026