Receptionist - Orchard Grove

Brunelcare; West of England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Buy & Sell Holiday

Medicash Health Plan

Blue Light Card discounts

Colleague Voice Representatives

Cycle to Work Scheme

Company Sick Pay

Care First Employee Assistance

Refer a friend bonus

Job summary

Brunelcare is recruiting a receptionist for Orchard Grove Reablement Centre to welcome visitors and handle inquiries with a friendly, professional approach. You will support cross-department communication and ensure data quality in databases.

The role requires the ability to prioritise tasks, work independently and maintain person-centred care principles while providing excellent customer service on-site.

Qualifications

• Computer literate with an excellent telephone manner.
• Ability to communicate effectively with people from all walks of life.
• Able to prioritise workload and work independently.
• A driving licence is essential as you may be required to take our residents to appointment.

Responsibilities

• Meet and greet people including friends, family and professionals visiting Orchard Grove.
• Provide efficient and effective communication ensuring good customer care is maintained at all times.
• Act as key communicator between departments, receiving and directing queries.
• Promote and demonstrate the principles of Person Centred Care.
• Input a wide range of data and keep databases accurate and up to date.
• Complete delegated administrative tasks.

Skills

Telephone manner

Communication skills

Organised

Independent working

Job description

Are you passionate about delivering outstanding customer service? Are you organised with a confident and friendly phone manner? Do you enjoy meeting new people?

If so, we have a fantastic opportunity for a receptionist to join our friendly team based at Orchard Grove Reablement Centre.

About The Role

• Meet and greet people including friends, family and professionals visiting Orchard Grove
• Provide efficient and effective communication ensuring good customer care is maintained at all times
• Key communicator between departments. Receiving and directing a variety of queries
• Promote and actively demonstrate the principles of Person Centred Care
• Input a wide range of data and ensure our databases remain accurate and up to date
• Complete delegated administrative tasks

About You

• Computer literate with an excellent telephone manner
• Ability to communicate effectively with people from all walks of life
• Able to prioritise workload and work independently
• A driving licence is essential as you may be required to take our residents to appointment

Job Benefits

• Competitive rates of pay
• Equivalent to 22 days of paid annual leave (excluding of bank holidays), increasing to the equivalent of 25 after 5 years' service (pro-rata)
• Buy & Sell Holiday Scheme
• Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
• Blue Light Card discount service, offering online and high street discounts
• Colleague Voice Representatives, enabling you to have your say
• Cycle to Work Scheme
• Company Sick Pay - Linked to length of service
• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus

About Us

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Please Note: If you are invited to an interview, you will be asked to bring documents to allow us to undertake a DBS check and confirm your right-to-work status. The documents required will be communicated to you by the hiring manager when booking your interview.

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.