Receptionist, Malmaison

Hotel du Vin; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hospitality brand is seeking a Receptionist in York. This role requires a friendly and energetic person to deliver exceptional service and create memorable experiences for guests. With numerous perks including discounted rates and fully funded apprenticeship programs, this is a great opportunity to develop your career in the hospitality industry.

Benefits

Heavily discounted Staff Room Rates

35% off bill at Brasseries and Bistros

Fully funded Apprenticeship programmes

Healthcare Cash Plans

Referral schemes up to £1500

Complimentary stays on work anniversaries

Employee Assistance Programme

Qualifications

• Friendly, passionate, and energetic personality.
• Ability to deal with queries of all shapes and sizes.
• Willingness to enroll on apprenticeship scheme.

Responsibilities

• Be the face of the hotel and create memorable experiences.
• Ensure guests' concerns are addressed quickly.
• Strive to provide celebrity-level service.

Skills

Natural hospitality charm

Passion for service

High standards

People skills

Job description

Overview

Job Title  Receptionist, Malmaison

Employer
Hotel Du Vin

Location
York

Salary
£12.46 plus Incentives, Generous Company Benefits, Training & Development

Closing date
7 Nov 2025

Job Type
Front of House, Reception and Host

Sector
Hotels

Contract Type
Full Time

Job Details

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you. You love people and making guests smile everyday knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison - we actively encourage internal development and progression. Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness Week and more.
• Wagestream – instant access to pay as it's earned (up to 50% of earned wages).
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with neurological conditions to lead healthier lives.
• Employee Assistance Programme – free, confidential advice 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy, with most from wind farms in the UK.
• We recycle a minimum of 70% of hotel waste; this target is championed by our Sustainability Council.
• We use chemical-free cleaning in bedrooms and public areas and enzyme-based eco-friendly systems in kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

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