Receptionist - Front Office

Park Hyatt; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays across Hyatt

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Career development opportunities

Job summary

Park Hyatt London River Thames is seeking a Receptionist to warmly welcome guests, manage efficient check-ins and check-outs, and coordinate with housekeeping to ensure rooms are ready for new arrivals. The role emphasizes stellar communication and familiarity with hotel software within a luxury setting.

The position offers benefits aligned with Hyatt's global standards and opportunities for career growth across Hyatt Hotels worldwide.

Qualifications

• Experience in luxury hotel front office is preferred.
• Strong communication skills and basic computer skills are ideal.
• Familiarity with hotel management software is advantageous.

Responsibilities

• Welcome guests upon arrival and verify their booking details.
• Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check-out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with other departments to meet guest needs and requests.

Skills

Front desk experience

Communication skills

Tools

Hotel management software

Job description

Organization- Park Hyatt London River Thames

About Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the Receptionist role

• Welcome guests upon arrival and verify their booking details.
• Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check-out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.

About You

Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.

Benefits you will enjoy as a Receptionist

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps: Apply today for this Receptionist role and start your journey with Hyatt Hotels!