Receptionist / Front of House

AAB; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Receptionist/Front of House Coordinator to join their Glasgow team. This role is vital for creating a welcoming atmosphere for clients and visitors, while also providing essential administrative support. You will manage reception duties, coordinate meeting logistics, and assist with various office tasks, ensuring everything runs smoothly. Ideal candidates will possess excellent communication and organizational skills, along with proficiency in Microsoft 365. Join a collaborative environment that values its people and offers opportunities for growth and development in a vibrant workplace.

Qualifications

• Experience in a reception/front of house role is essential.
• Proficient in Microsoft 365 with excellent communication skills.

Responsibilities

• Be the first point of contact for clients and visitors at Reception.
• Manage meeting rooms and assist with in-house events.

Skills

Excellent communication skills

Organisational skills

Proficient in Microsoft 365

Attention to detail

Multi-tasking

Education

Experience in an office environment

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

SharePoint

Microsoft PowerPoint

Job description

Job Details: Receptionist / Front of House

Full details of the job.

Vacancy Name: Receptionist / Front of House

Vacancy Number: VN718

Employment Type: Permanent

Location: Glasgow

THE BUSINESS
AAB is a tech-enabled business critical services group, providing services that help businesses at every stage of the lifecycle, helping them manage the critical elements that make businesses tick - their people and their finances.

AAB are focused on people. They believe in the resilience of the human spirit; that with bravery, hard work and perseverance, people can accomplish amazing things. AAB are human, passionate, bold, motivational, positive, empathetic, driven and straight-talking.

THE TEAM
At AAB we pride ourselves on providing everyone with an inspiring career opportunity. Our culture keeps the layers simple and the relationship personal. We know that our success is down to one thing, our people, and we make sure looking after our people is at the heart of everything we do.

FRONT OF HOUSE CO-ORDINATOR

Role Remit: Receptionist/Administrative Support

Location: Glasgow

Work Pattern: 9am to 5pm, Monday to Friday

Business Unit: Operational Support Services

Role Overview: You will play a crucial role in providing Reception/Front of House duties and administration support for the Glasgow office. The position demands meticulous attention to detail and a proactive approach, ensuring a warm welcome to our clients and visitors; assisting with the provision of administrative tasks to support your office team members and also providing ad hoc assistance to the wider Operational Support Services Team.

Core Responsibilities:

• Be the first point of contact for clients and visiting team members where you’ll enthusiastically represent AAB.
• Provide a warm, courteous and prompt welcome on arrival for all visitors at Reception, ensuring that all customer and visitor needs and expectations are met to a high standard.
• Maintain an accurate visitor log through the Sign-in App and provide visiting team members assistance with logistics.
• Have a full understanding of the hospitality provision and providing refreshments to our visiting clients.
• Facilitate any in-house catering requirements, ordering in a timely manner and ensure dietary requirements are catered for.
• Manage the day to day operation of the meeting rooms and calendars ensuring the rooms are always clean, tidy and ready for use. Taking a proactive approach to accommodate last minute requests and ensuring that there are no double bookings.
• Answer switchboard in a timely manner and fielding calls where appropriate.
• Process, scan and distribute incoming mail and deal with all outgoing mail in line with AAB procedures.
• Process, scan and distribute any client information that is hand delivered in a timely manner.
• Be the first point of contact for contractors and cleaners.
• Organise any required maintenance to ensure all equipment maintained as and when required.
• Be responsible for the ordering of relevant stationery and supplies.
• When required, book taxis and couriers, keeping a log for recharging purposes.
• First point of contact for all team members with office related queries.
• Assist with set up of in-house events and to be on hand to assist at events (Breakfast/Lunch Seminars or Evening Events).
• Assist the other members of the Operational Support Services team, as and when required with quick, non-time critical tasks.
• Act as one of our First Aider’s/Fire Warden (training will be provided).

Key Skills and Attributes:

• Excellent communication and organisational skills.
• Proficient use of Microsoft 365 (Outlook, Teams, Word and Excel) and Sharepoint is required. Knowledge of PowerPoint is advantageous.
• Ability to multi-task, being proactive with accurate attention to detail.
• Good communication skills to allow you to engage with a range of stakeholders and clients.

Role Requirements:

• Experience in an office environment (Reception/Front of House role) is required.
• An understanding of a professional services organisation is advantageous but not essential.
• A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team.

Work Environment:

• A collaborative office setting, with a focus on high standards of stakeholder/client service and compliance.

At AAB you will have tremendous opportunities that will meet your career aspirations, working in a progressive, energetic and stimulating environment alongside supportive and engaging professional teammates.

AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.