Receptionist [Fixed Term]

NTT Ltd Group Services United Kingdom Limited; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

On-site role

Job summary

NTT DATA is seeking a receptionist to deliver friendly, efficient customer service and create a welcoming atmosphere for employees and guests. This fixed-term contract runs until 31 December 2027 with strong renewal prospects, based in London on-site.

The role requires proactive service, excellent communication, and the ability to manage multiple tasks with discretion and professionalism.

Qualifications

• Proactive, positive attitude with strong customer service focus.
• Excellent telephone etiquette and effective listening skills.
• Professional appearance and strong organizational skills.

Responsibilities

• Takes responsibility for the reception area and keeps it tidy and presentable.
• Welcomes guests and informs internal stakeholders of arrivals.
• Answer calls, screen them, and redirect as needed.
• Route emergency calls to the appropriate person.
• Perform administrative tasks and update information in systems.
• Sort mail/packages and manage meeting room logistics.
• Pass detailed messages promptly to the right contacts.
• Screen walk-ins and maintain appointment diaries.
• Handle queries about products, services, or people.

Skills

Customer service

Telephone etiquette

Interpersonal skills

Communication

Organizational skills

Multitasking

Decision making

Education

Relevant secondary qualification or equivalent (English fluency required)

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Receptionist has the responsibility to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for employees and guests.

This role is a fixed term contract until 31st of December 2027, with strong possibilities of renewal.

Key Responsibilities

• Takes responsibility for the reception area, ensuring the reception area is tidy and presentable.
• Receives and welcome Guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously.
• Answers, screens and redirects incoming calls.
• Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person.
• Performs administrative duties such as typing, capturing and updating information on the relevant systems.
• Sorts mail and packages when required.
• Manages all logistics relating to public meeting rooms.
• Ensures that detailed messages are passed on to relevant persons immediately.
• Screens walk-in clients/guests.
• Establishes and maintains an electronic/manual diary for scheduled appointments.
• Handles queries related to the company’s products, services and/or people.
• Performs any other related task as required.

Knowledge and Attributes

• Proactive individual with a positive attitude towards work.
• Displays interpersonal skills used to deal effectively with internal and external stakeholders.
• Ability to exercise sound judgement and display the ability to deal effectively with conflict.
• Excellent telephone etiquette.
• Excellent communication skills and able to listen effectively.
• Professional attitude and appearance.
• Excellent organizational skills.
• Customer service attitude.
• Ability to prioritize tasks and handle multiple tasks simultaneously.
• Ability to remain calm and able to make quick decisions.

Academic Qualifications and Certifications

• Relevant secondary qualification or equivalent
• English: fluent (Mandatory).
• Required experience: Relevant demonstrated working experience in a similar position.
• Relevant demonstrated working experience in a related environment.

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries.

By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!