Receptionist - Dunluce Lodge

Valor Hospitality Careers - UK; Portrush; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Team member rates

Discounted stays

Dining discounts

Free meals on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Employee Assistance Programme

Healthcare options

Job summary

Dunluce Lodge in Portrush, a newly opened 5-star luxury resort, is seeking Receptionists to join the front office team. You will set the tone for every guest's stay with a warm welcome and be ready to answer questions about hotel services and local recommendations.

You should have hotel experience (ideally 4-5 star) and be comfortable in a fast-paced role. We offer flexible shifts, 7 days a week, with opportunities for career training through apprenticeships and brand programmes.

Qualifications

• Experience in a hotel front desk or reception role.
• Comfortable in a fast-paced environment with daily guest interaction.
• Flexible schedule including evenings and weekends.
• Willingness to learn about local area and hotel services.

Responsibilities

• Greet guests with a warm welcome and set the tone for their stay.
• Provide information about hotel services and local attractions.
• Assist with check-in and check-out procedures smoothly.
• Handle guest questions and ensure a positive departure experience.

Skills

Hotel experience

Customer service

Job description

Dunluce Lodge, the newest 5-star luxury resort in Portrush, is looking for Receptionists to join our front office team. This role offers the unique opportunity to shape the guest experience at one of Northern Ireland’s most anticipated openings.

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

You will already have experience of working within a hotel environment (ideally 4 or 5 star) and be comfortable working in a fast paced role dealing with people on a daily basis.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.