Receptionist-Customer Support Officer - Main Reception

Roseacre Primary Academy; Blackburn; On-site; GBP 21,000 - 22,000; Full time

Job summary

Witton Park Academy in Blackburn is seeking a Receptionist/Customer Support Officer to manage the Main Reception and be the first point of contact for pupils, parents and visitors.

You will deliver high-quality customer care, maintain a welcoming, safe reception environment and provide key admin support to ensure smooth daily school office operations. 35 hours per week, term-time plus 2 INSET days.

Qualifications

• Welcoming, organised and professional individual with exceptional customer service skills.

Responsibilities

• Manage the Main Reception and be the first point of contact for pupils, parents and visitors.
• Provide high-quality customer care and maintain a welcoming, safe reception environment.
• Provide key administrative support to ensure smooth daily school office operations.

Skills

Customer service

Reception

Organised

Professional

Job description

Your Role

Role: Receptionist

Salary: Grade C (SCP 3-5), £25,614 - £26,427 FTE per annum, pro rata £20,701 - £21,358 pa

Hours: 35 hour per week, 12months

Contract Type: 12month Maternity Contract, Term time plus two days INSET

Are you a welcoming, organised, and professional individual with exceptional customer service skills? Witton Park Academy is seeking a Customer Support Officer to manage our Main Reception and serve as the first point of contact for our school community.

In this vital front-facing role, you will act as a positive ambassador for the academy, delivering high-quality customer care to pupils, parents, and visitors. You will maintain a safe, welcoming, and efficient reception environment while providing key administrative support to ensure the smooth daily operation of the school office.

About the School

Welcome to Witton Park Academy, a vibrant centre of excellence where pride, passion, and innovation drive everything we do. We believe that a world-class education starts with world-class educators, and we are dedicated to creating an environment where both our staff and students truly flourish and relationships underpin all we do.

Why Join Our Team?

1. State-of-the-Art Facilities: Our ultra-modern school buildings offer bright, inspiring classrooms and outstanding outdoor spaces designed to pioneer innovative learning.
2. We provide the tools and tech you need to bring your subject to life. Unrivalled Professional Development: We invest heavily in your growth. Through our leadership within the Achievement through Collaboration Trust and high-profile partnerships with Google, SSAT, and EIP SCITT, National Institute of Teaching (NIOT), Kingsbridge, Edge Hill University and National College to name a few. Our staff access elite, cutting-edge professional learning opportunities.
3. Community: We unite our school with the local community, instilling values of success, support, and social growth while leading the drive to be a community that is 'succeeding together'.

We warmly invite you to visit our academy, experience our exceptional culture firsthand, and discover what makes our school community so special.

Visit our website for more information: www.witton.atctrust.org.uk

About the Trust

Achievement through Collaboration is a Trust with a purpose! We want our children, our staff and our schools to Achieve, Belong and Collaborate.

To achieve our purpose, we know there are things we need to get right!

Through a clear definition and articulation of the values and beliefs of Achievement through Collaboration, we've built an organisation with children at the heart of everything we do. Our schools have the individuality to make the right choices for their pupils, staff and communities within a culture of collaboration.

Our Trust Board owns the strategic plan, holding the executive team to account to deliver it whilst delegating the correct things to the Local Governing Bodies. LGBs are supported to build their role around the children, parents and staff of their individual school whilst expressing the "we" of the Trust.

Key to maintaining our successful educational standards is a clear trust wide school improvement strategy/plan that meets the needs of every school wherever they are on their journey. Our Trust Wide strategy for capturing the most effective practice and transmitting it between more classrooms is in place and underpinned by a workforce talent management strategy that facilitates staff development and deployment.

A strong central team connects the academies enabling leaders and teachers to concentrate on educational delivery. Achievement through Collaboration is financially stable which enables the strategic allocation of resources that enables standards to be maintained and improvements to be achieved.

We believe that all children, staff and schools benefit from belonging to a family of schools within a strong collaborative multi-academy trust. We are an outward organisation, we embrace innovation and opportunities that benefit our pupils. AtC has invested in staff to build capacity to collaborate with other schools and we are now actively looking to grow further.

If you share our values and are committed to ensuring that our children at Witton children have the opportunity to acquire the knowledge, skills and character to shape future success for themselves and their world, we look forward to hearing from you.

Jane Chambers

Chief Executive Officer

Our commitment

We are committed to:

1. Safeguarding and putting children at the heart of everything we do. Successful candidates are subject to rigorous pre-employment safeguarding checks, including on line checks.
2. Supporting flexible working for all roles and welcome applications from those who wish to work flexibly.
3. Eliminating discrimination and encouraging diversity. We are committed to a workplace which is free from discrimination and harassment and we strive to create an inclusive environment where all employees feel they achieve, belong and collaborate.
4. Supporting colleagues - we offer a wide range of staff benefits available to all colleagues working within our family of schools.

Due to the nature of this role, it is exempt from the Rehabilitation of Offenders Act and requires enhanced DBS certificate/barred list check. It is an offence to apply for a role in regulated activity if you are on a barred list.

If you have any difficulties accessing our recruitment portal or completing the application form please contact 01924 907319.

Safeguarding Information

Achievement Through Collaboration Trust is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

Achievement Through Collaboration Trust is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.