Receptionist - Concierge

TENON FM; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A Facilities Management company is seeking a Concierge Front of House in London. In this role, you will provide a warm welcome and assist with various administrative tasks while ensuring security and excellent customer service. The ideal candidate will have experience in a similar role and exceptional communication skills. Join a recognized employer that values its staff and offers a range of benefits.

Benefits

Health Cash plan cover for self and any dependent children

Access to 24/7 Employee Assistance Programme

GP Anytime

Workplace pension scheme

Rewards platform

Free mortgage advice

Qualifications

• Good experience as Concierge Front of House.
• Excellent IT skills - using Outlook, Word, Excel, PowerPoint.
• Ability to maintain a positive attitude and work under pressure.

Responsibilities

• Welcome members, guests, and visitors in a friendly, professional way.
• Maintain security by following procedures and issuing badges.
• Deal with all enquiries relating to booking and setting up meeting rooms.

Skills

Customer Service

Communication

IT skills

Multi-tasking

Flexibility

Job description

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Overview of Role:

Providing a personalised, warm and friendly service to visiting members, guests and visitors. Acting as the first point of contact for arrivals to the College, carrying out the daily duties: taking reservations, compiling and maintaining files, attending to any member comments/complaints efficiently and courteously, while also supporting the cleaning and security team in the security of the College and ensuring that the College`s rules are followed. You will assist other departments as and when necessary; particularly our cleaning teams.

Key Responsibilities and Tasks:

- Welcome members, guests and visitors in a friendly, professional way.
- Notify College personnel of visitor arrival.
- Direct visitors by maintaining employees and department directories.
- Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
- Answer, screen and forward incoming phone call in a courteous manner.
- Provide basic and accurate information in-person and via phone/email.
- Keep a safe and clean reception area by complying with procedures, rules, and regulations.
- Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Deal with all enquiries relating to the booking of meeting rooms and setting up of the rooms.
- Contribute to team effort by accomplishing related results as needed.
- Provide great customer service.
- Complete administrative duties.
- Sort and distribute incoming post and organise and send outgoing post.
- Order front office supplies and keep inventory of stock.
- Update calendars and schedule meetings.
- Support the cleaning and security team.
- Perform other clerical duties such as filing, photocopying, transcribing and faxing.

ABOUT YOU:

- Good Experience as Concierge Front of House
- Excellent IT skills - using Outlook, Word, Excel, PowerPoint etc.
- Strong administrative skills.
- Ability to multi-task, flexible and adaptable.
- Excellent customer service skills.
- Good communication skills.
- Ability to maintain a positive attitude.
- A good command of written and spoken English.
- Works well under pressure.

ABOUT US:

Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

Our core values are:

Accountable, Learn & Grow, Ethical, Respect & Team Work

Our Benefits:
- Health Cash plan cover for self and any dependent children
- Access to 24/7 Employee Assistance Programme
- GP Anytime
- Workplace pension scheme
- Rewards platform
- Free mortgage advice partnered with Charles Cameron & Associates