Receptionist & Client Liasson

Prestige Healthcare (London) Ltd; Chipping Barnet; On-site; GBP 18,000 - 21,000; Full time

Job summary

Prestige Healthcare is seeking a friendly Receptionist in Barnet, with relocation to inner Hertfordshire. You will greet customers, sell stock at the shop front, handle calls and emails, and learn the Client Liaison Officer role.

After three months you’ll transition to Client Liaison Officer duties, coordinating stock, updating product catalogues, liaising with hospitals and partners, and maintaining accurate records.

Qualifications

• Fluent English with excellent written and verbal communication.
• Strong IT skills and comfortable using office software.
• Personable, empathetic and attentive to detail.
• Well-organised with good numeracy and literacy.
• Ability to stay calm under pressure and liaise with customers and partners.

Responsibilities

• Greet customers with warm, professional front-of-house service.
• Sell stock at the shop front and assist customers with purchases.
• Pack parcels and organise courier collections for outgoing orders.
• Answer and manage incoming telephone calls and emails.
• Serve as the primary contact for inquiries from hospitals, clinics and external partners.
• Maintain accurate client records and communication logs.
• Ensure timely follow-up on product queries and service issues.
• Update product catalogue with descriptions, pricing and availability.
• Keep the website up to date with new products and stock changes.
• Collaborate with internal teams to gather product details or changes.
• Monitor and correct inconsistencies across digital platforms.
• Monitor stock levels and coordinate with warehouse on replenishments.

Skills

Fluent English

Customer service

Organisation

Numeracy

Communication

Calm under pressure

Liaison with partners

Tools

MS Office

CRM software

Job description

Prestige Healthcare is a healthcare provider based in Barnet, supplying orthotic and mobility products, footwear, braces and supports to our patients and customers. We're proud of the friendly, professional service we offer everyone who walks through our door.

Please note: we are currently based in Barnet, but will be relocating to inner Hertfordshire. We're looking for someone who can move with us.

The Role

This role is designed to grow. You'll spend your first 3 months as our Receptionist, learning the business and getting to know our customers and products, before progressing into a Client Liaison Officer position.

• Tend to customers, providing a warm and professional front-of-house service
• Sell stock at the shop front and support customers with their purchases
• Pack parcels and organise courier collections for outgoing orders
• Answer and manage incoming telephone calls
• Serve as the primary point of contact for incoming calls, emails, and client enquiries
• Communicate professionally and efficiently with hospitals, clinics, and other external partners
• Maintain accurate and up-to-date client records and communication logs
• Ensure timely follow-up on client requests, product queries, and service issues
• Update and maintain the product catalogue, ensuring descriptions, specifications, pricing and availability are accurate
• Keep the company website up to date with new products, announcements, promotions and stock changes
• Collaborate with internal teams to gather new product details or changes
• Monitor and correct inconsistencies across digital platforms

Stock & Inventory Coordination:

• Monitor stock levels and ensure product availability is accurately reflected on digital platforms
• Communicate with warehouse or supply teams regarding stock updates, shortages and incoming shipments
• Support coordination of product replenishment and assist with basic stock tracking tasks

About You

• Fluent in English, with excellent written and verbal communication skills
• Great tech skills and confident using computer systems and office software
• A personable, compassionate and empathetic approach, with good listening skills
• Good organisational and administrative skills, with accuracy and attention to detail
• Good numeracy and literacy
• The ability to stay calm under pressure
• The confidence to liaise professionally with customers, hospitals and partners

Contract

Full-time. The first 3 months are spent in the Receptionist role, before progressing to Client Liaison Officer duties.

• Prestige Healthcare is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Applicants must have the right to work in the UK; we are unable to offer visa sponsorship for this role.